Designation - Branch Support Executive
Location - Gandhinagar
Experience - 0 -1 Year (Freshers can also apply)
Qualification - Any Graduate

About Rentokil PCI

Rentokil PCI is India’s leading pest control service provider and a Rentokil Initial brand. Formed in 2017 through a joint venture between Pest Control India and Rentokil, it operates across 300 locations, aiming to set new standards in customer service. The company focuses on industry-leading operations through best practices, innovation, and digital technologies. In 2024, Rentokil PCI strengthened its market leadership by acquiring HiCare, expanding its services and footprint further.

For more details:

About the Role:

The Executive is responsible for supporting end-to-end branch operations, including customer communication, documentation, invoicing, compliance, and coordination with internal teams.
The person will report to the ABM/BM, The incumbent will have to work as part of a multi-functional team and this involves collaboration with the internal team and external stakeholders.

Job Responsibilities:

Attend incoming calls at the branch, transfer calls, take messages, and provide information to prospects/customers as required
Manage emails received on the central email ID, including directing, assigning, and responding to queries
Assign iCABS tickets and coordinate with relevant employees for timely status updates
Handle invoice-related activities, including forecasting, suspensions, printing, and distribution
Raise CR (Change Request) tickets for price decreases
Generate renewal reports and letters for SEs, and process renewals (at existing or revised pricing)
Raise termination requests through the portal as needed
Maintain SHE-related documentation, including fumigation certifications and register updates
Oversee license renewals, ensure compliance, and coordinate for audit readiness
Prepare incentive calculations for timely submission
Manage attendance inputs and standard requirements such as mediclaim, contract labour details, and indents
Prepare and maintain branch customer documentation, including quotations, compliance records, OCCs, POs, warranties, etc.
Enter receipts and deposit slips in the system and make necessary adjustments on behalf of other branches
Raise credit note requests in the system as applicable
Oversee petty cash portal operations and liaise with local banks for related activities
Maintain conveyance records for technicians
Upload service dockets for key accounts
Perform additional tasks as assigned by the Branch Manager, in alignment with branch operations

Key Result Areas:

Timely and error-free handling of operational tasks
Accurate documentation and compliance tracking
Effective coordination across teams and platforms
On-time submission of reports and invoices
Proactive support in audits, SHE, and regulatory requirements

Competencies (Skills essential to the role):

Effective communication skills (Written and Verbal)
Accuracy in documentation and data entry
Multi-Tasking
Time Management

Educational Qualification / Other Requirement:

Any Graduation degree
1- 2 years of experience (based on the designation) required in Back Office Administration
Preferably from MNC
Proficient in MS-Office/G-Suite

Role Type / Key working relationships:

Individual contributor role
External- Customers and customer representatives
Internal - Sales, Operations, Business support functions
Interested candidates can email to alfeeya.siddiqui@rentokil-pci.com

Branch Support Executive - Gandhinagar

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