Jio is actively looking to hire candidates for the position Area Service Manager (I&FR -Broadband), for Haldwani, Uttarakhand

Key requirements are

Job Description

Establish and maintain the upkeep of service centers
Liaison with store manager and sales team for service operations
Ensure customer satisfaction to avoid escalation of issues
Motivate and manage team of service center and care center personnel
Responsible and accountable for service deliverables
Mentor and counsel engineers whenever necessary
Control the flow of incoming calls for on-site support of services
Manage costs/expenses of service and care center within given guidelines
Ensure their is adequate amount of manpower to cater to all customer calls
Providing necessary skills/training to the team members based on needs and gaps
Ascertain care center personnel are working in sync to support walk in customers
Encourage the team to enhance their performance levels by identifying gaps and needs

Skill sets:

Branch Service Sales Manager

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