Lead and manage a team of small group of engineers handling remote commissioning projects.
Ensure achievement of defined SLAs, KPIs, and daily deliverables.
Track SLA performance, identify breaches, and implement corrective/preventive action plans.
Delegate tasks, set project deadlines, and monitor progress.
Conduct regular performance evaluations and coaching sessions.
Ensure adequate headcount planning and leave tracking for operational continuity.
Foster a professional, collaborative, and performance-driven work environment.
Utilize AI-driven tools and data analytics to derive operational insights.
Prepare accurate and timely reports and performance metrics.
Perform detailed escalation and trend analysis.
Drive process optimization initiatives and standardize best practices.
Conduct regular technical and process training sessions for team development.
Advanced proficiency in Microsoft Excel (Pivot Tables, XLOOKUP/VLOOKUP, dashboards, advanced formulas).
Strong analytical, problem-solving, and reporting skills.
Willingness to work in a Hybrid model with rotational week off and night shifts.
Carrier is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.
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