Vacancy description
Axis Bank
India, Bhongīr
Banking Admin/customer Service in Bhongīr, India is listed on Jobeax. Browse 30,000+ vacancies available.
About Branch Banking:
The branches act as the face of Axis Bank for millions of retail customers and is, hence, an integral part of the Bank's strategy. Branches play a major role in deposit mobilization from New-To-Bank (NTB) customers, and are also core drivers of the Bank's customer engagement strategy across products and services
About the Role:
As a part of the branch banking team, Branch Relationship Officers (BROs) are responsible for providing financial solutions to customer by offering bank's products, providing service to existing and New-To-bank customers in the branch and adding new customers through referral generation activities and customer visits.
They will be required to use their communication skills to add new customers and Cross Sell of Bank products.
As part of daily cadence, BROs are required to engage with existing customers of Bank which are mapped to their portfolio for offering additional products of the bank as per the need of the customer.
BROs are expected to process customer transactions and Service requests within defined turnaround time (TAT) and ensure end to end closure.
BROs may also be posted as teller as per organization's requirements for processing cash transactions of customers.
BROs shall introduce customers to alternate channels of banking such as Internet Banking, mobile banking, WhatsApp banking wherever possible
Key Responsibilities
Offering solutions and Cross selling Bank's retail banking and third party products as per assigned budgets. (Eg. Life insurance, General insurance, Mutual Funds, Loans etc.)
Achieve Business budgets as assigned by the organization on a monthly basis consistently.
Generating referrals and leads of new customers for sale of bank's products.
Promoting bank's products by taking part in marketing activities and customer visits outside the branch.
Contact existing customers for bringing in more deposits and cross selling of bank's products.
Timely and accurate processing of customer transactions and requests.
Handle customer queries and provide correct solutions to ensure there are no customer complaints.
Follow all compliance guidelines (regulatory and legislative) for each activity released from time to time.
Ensure that all audit requirements of the bank are met optimum audit rating.
Complete all mandatory certifications required for the role (EUIN, SP Certification etc.)
Complete all learning activities/ trainings conducted by the bank from time to time.
Daily entry of interaction with customers in bank's CRM system.
Participate and follow all initiatives/ Campaigns/ Drives that are undertaken by the bank from time to time
Qualifications:
Optimal qualification for success on the job is:
~ Graduation/ Post-Graduation from a recognized institute
Role Proficiencies:
For successful execution of the job, the candidate should possess the following:
Knowledge of banking regulations and norms
Maintain a high level of knowledge of banking products and services
Good communication (both verbal and written) skill in both English and the local language
Ability to handle pressure and meet deadlines
Good networking and relationship building skills
#ComeAsYouAre 'We are dil se open. Women, LGBTQIA+ and PwD candidates of all ages are encouraged to apply'
Similar vacancies
TDK Electronics
... Send Order acknowledgment copy to customer on time. Also the on time feedback to the customer helps in maintaining the cordial/healthy relationship with the customers. - Order booking in SAP against customer's Purchase Order - Coordination in between Sales Eng., Factory CS & Customers for smooth operations - Follow up with ...
India, Bengaluru
sea and beyond
... client engagement and follow-ups - Coordinate with vendors, airlines, hotels, and ground partners to ensure seamless travel arrangements - Deliver exceptional customer service to ensure high client satisfaction and repeat business Looking For: - 4–8 years of experience in a travel agency or tour operator environment - Strong ...
India, Mumbai
Guardian Life
Excellent verbal and written communication skills with least grammatical errors Basic computer operating skills required (MS- Office Applications) Appropriate Typing speed to be able to efficiently manage documentation during/post interaction Current Guardian Colleagues: Please apply through the internal Jobs Hub in
India, Chennai
American Express TRS
... Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service. As part of Team Amex, you'll ...
India, Gurugram
career path hr solution
18k - 20k
... PM Working Days: 5 Days (2 Rotational Off) About The Role We are looking for a Customer Support Executive to provide excellent customer service and assist customers over calls. The ideal candidate should possess strong communication skills in Marathi and be committed to delivering a positive customer experience. Key Responsibilities ...
India, Thāne
Urgent Hiring for Customer Support: Jaipur (Haldighati) Work From Office Immediate Joiners Preferred 5 days working 2 rotational week offs US Time Zone Preferred candidate profile: Undergraduate/ Graduate freshers and experience can apply Role & responsibilities: Opportunity to work in a dynamic US Chat support process ...
India, Jaipur
galaxy inc.
Min 4 - 6 Yrs in Customer Relations or Support Have to Lead and Managing Teams To develop Customer Service Strategies To Analyse Customer Feedback Work with other departments (sales, marketing, product) to improve the overall customer experience and ensure alignment on customer-centric strategies. Should have good experience ...
India, India
Manage inbound and outbound calls, emails, and chat support as per operational requirements. Maintain high levels of customer satisfaction and service quality. Track and update the status of ongoing customer escalations in the CRM system. Benepik provides rewards, loyalty, and payment infrastructure to organizations. Its ...
India, Gurugram
... ticket volume and time To adhere to quality standards (voice and accent, Tech Monitoring), regulatory requirements and company policies To ensure positive customer experience and CSAT through defined resolution rate and minimum average handling time (AHT), rejected resolutions or Reopen Cases To update worklogs and follow ...
India, Noida
Ujjivan Financial Services
... Manager REPORTING INTO NA ROLE PURPOSE & OBJECTIVE Manages banking relationship with 650 families within the geographic area of control by offering full range of banking services Directly responsible to acquire new customers for Group Lending (GL) business and servicing existing customers Upsell loans to right customers and ...
India, Delhi
Job Requirements Role/ Job Title: Customer Service Manager Business: Branch Banking Function/ Department: Branch Banking Job Purpose: 'The role focuses on engaging with customers, managing retail banking operations, driving liability growth, and ensuring compliance with regulatory standards. The incumbent plays a key part ...
India, Udaipur
Customer Service Specialist A global consumer brand building its India customer operations Location: Remote (India) A well-known global consumer brand is building its India customer operations and has partnered with Flexiple to hire. You will support customers of a brand millions already trust, and help set the standard ...
India, India
401k
... data. Services clients, drives best practices, and improves client outcomes through excellent customer service and operational excellence. Respond to client service needs and own end to end identified tasks through a centralized service model. Provides operational and administrative support including but not limited to ...
India, Pune
Septodont Holdings
... dental colleges to integrate SHIPL products into their academic and clinical practices. Promote Septodont products through scientific communication and targeted customer acquisition strategies. Support brand building through CDEs, hands-on workshops, and field visits. Driving actions for customer retention and acquisition through ...
India, Panvel
Kennametal India
8700
... have good administrative skills with having prior exposure of heading a team of Engineers & Technicians (min. team strength 15 & above). Should have flair for customer service job & be able to understand and address customers' need competently. Good soft skills, data management & presentation skills are must. Willingness to ...
India, Bengaluru
Job Title: Customer Support Agent â€' Elevator Industry Job Summary: Responsible for handling customer interactions related to elevator services, including inquiries, complaints, service requests, and follow-ups. Acts as the first point of contact to ensure timely resolution, customer satisfaction, and smooth coordination ...
India, Chennai
... internal systems. Follow training, operational procedures, and quality guidelines in every customer interaction. Maintain awareness of the client's products, services, and strengths in the industry. Contribute to service quality and continuous improvement in customer support operations. Mandarin Customer Service - Kuala ...
India
PrepLadder
... problem-solving abilities, and a customer-first attitude. Responsibilities: Respond to customer inquiries via phone, email, chat and/or social media. Resolve customer complaints and issues in a timely and professional manner. Provide product/service information to customers. Maintain records of customer interactions and follow-ups. ...
India, Bengaluru
Avantor is looking for a Customer Service Representative for the UK Admin team. It is an entry-level position. Frequently escalates more complex customer complaints or issues to more senior customer service representatives. A high school diploma is required, and a bachelor's degree is a plus. Experience: 1-3 years applicable ...
India, Coimbatore
upliance.ai
Role: Customer Service Executive - Marketplaces Job Titl e : Customer Service Executive - Marketplaces Type : Full-time ai, we believe in Real Food. We're building India's fi rst Smart Cooking Compan ions - Upliance 1.0 and 2.0 that make everyday cooking simpler, faster, and healthier with the power of hardware and software ...
India, Bengaluru