Automation Lead - SRE Governance in Bangalore, भारत

Role : Automation Lead - SRE GovernanceExperience : 8+ YearsLocation : Bengaluru (Only)Looking for candidates with strong experience in AI/GenAI, LLM-based automation, AIOps, SRE automation, ITSM, observability, and workflow https://jobeax.com/link/QVLhmNzaEhBG8ZTE are looking for an Automation Lead to drive an AI-first, lean SRE support model through intelligent automation, AIOps, knowledge management, and self-service https://jobeax.com/link/NEGihx4n1Wqwy714 Responsibilities :- Lead the identification, prioritization, and implementation of SRE/IT support automation opportunities.- Implement AI-assisted capabilities such as ticket classification, incident summarization, routing recommendations, ticket quality checks, and knowledge article recommendations.- Drive incident trend analysis, recurring issue detection, alert noise reduction, and predictive insights.- Enable intelligent SOP/runbook recommendations, ChatOps/Teams-based support, and self-service solutions.- Leverage AI to continuously improve the knowledge base, including content gaps, outdated articles, and recommendations.- Automate SRE governance reporting, dashboards, and operational metrics.- Establish automation standards, governance, human-in-the-loop controls, and measurable benefits such as reduced MTTR, ticket deflection, reduced alert noise, and lower operational https://jobeax.com/link/k4AmQGR7jjb0ojRP Experience :- 8+ years of experience in IT/SRE automation, AIOps, service management, or related areas.- Strong hands-on experience with AI/GenAI, LLM-based automation, workflow automation, ITSM, observability, and ChatOps.- Experience with platforms/tools such as ServiceNow, Microsoft Teams, Azure/AWS/GCP, observability platforms, and automation/orchestration tools is desirable.- Strong understanding of SRE, incident/problem management, ITIL, automation governance, and operational analytics.- Proven ability to take automation initiatives from ideation and PoC through implementation and measurable business/operational outcomes.- Strong stakeholder management and communication skills, with the ability to work across SRE, engineering, service management, and business teams. (ref:hirist.tech)