Rentokil PCI is India’s leading pest control service provider and a Rentokil Initial brand. Formed in 2017 through a joint venture between Pest Control India and Rentokil, it operates across 300 locations, aiming to set new standards in customer service. The company focuses on industry-leading operations through best practices, innovation, and digital technologies. In 2024, Rentokil PCI strengthened its market leadership by acquiring HiCare, expanding its services and footprint further.
For more details:
About the Role:
The Automation Engineer will be responsible for designing and implementing low-code/no-code automation solutions to enhance customer experience, streamline communication workflows, and improve operational efficiency.
The incumbent will report to the Development Manager. The incumbent will have to work as part of a multi-functional team, and this involves collaboration with the internal team and external stakeholders.
Job Responsibilities:
Collaborate with cross-functional teams to analyse customer journeys and workflows, identifying inefficiencies and automation opportunities.
Design and develop automation solutions using LCNC tools (e.g., https://jobeax.com/link/tfSgmz7ICoytgUcf, Zoho Creator, Zapier, Make).
Build workflows, configure interfaces, integrate data, and define business logic for scalable solutions.
Automate customer support, onboarding, feedback, and personalisation to enhance customer experience.
Implement communication automation across email, chatbots, social media, and internal channels.
Integrate LCNC solutions with CRMs, helpdesk software, marketing platforms, and databases using APIs and connectors.
Conduct testing and troubleshooting to ensure reliability and adherence to business requirements.
Document automated processes and deliver training to users and citizen developers.
Monitor performance of automations and drive continuous optimisation and expansion.
Establish and promote best practices in LCNC development, ensuring scalability, security, and compliance.
Stay updated on LCNC tools, trends, and AI/ML innovations for enhanced automation strategies.
Key Result Areas:
Process Optimization
Automation Development
Customer Experience Enhancement
System Integration
Performance Monitoring
Competencies (Skills essential to the role):
Analytical Thinking
Effective Communication
Stakeholder Collaboration
Continuous Improvement
Multitasking Ability
Customer Centricity
Requirements
Educational Qualification / Other Requirement:
Bachelor’s degree (Stream will be preferred - Computer Science, Information Technology, or related field)
Minimum 3+ years of experience in automation roles with a focus on LCNC platforms
Proven track record in designing and implementing customer experience/communication automations
Strong process analysis and workflow design skills
Proficiency in LCNC tools (e.g., https://jobeax.com/link/tfSgmz7ICoytgUcf, Zoho Creator, Zapier)
Good understanding of RESTful APIs, webhooks, and database management
Basic JavaScript knowledge for custom LCNC logic (preferred)
Experience with CRM (Salesforce, HubSpot) and Marketing Automation (e.g., Pardot, Marketo) platforms is desirable
Benefits
Role Type / Key working relationships:
Individual Contributor
Internal team
External stakeholders
What can you expect from RPCI?
Our values lie at the core of our mission and vision. We believe that it’s our people who make our company what it is. We believe in:
Service
Relationships
Teamwork
Responsibility
DEI statement: At RPCI, we believe in commitment to build an inclusive, varied workplace welcoming to people of all backgrounds.
... manufacturing process. Develops an operational year plan for the own manufacturing activities. Suggests improvements in products, processes and procedures. As an Automation Engineer , you will also be responsible for: The Automation Engineer is responsible identifying automation solutions across the SP&S manufacturing plants, ...
... here and discover what makes our culture truly people-first: . The role Quality at scale is an engineering discipline, not an afterthought. As a Senior QA Automation Engineer, you won't just write tests, you'll architect the quality strategy that underpins how Bizom ships with confidence. You'll own the automation pipeline ...
... runs the world. This Position reports to: Automation Engineering Manager Your role and responsibilities In this role, you will have the opportunity to support engineering activities in all types of project sizes and complexities, under the supervision of senior engineers. Each day, you will complete the tasks cost-effectively ...
... 80,000 colleagues lead the way to greener and smarter mobility worldwide, connecting cities as we reduce carbon and replace cars. Could you be the full-time Automation Engineer in Bangalore we’re looking for? Your future role Take on a new challenge and apply your automation expertise in a cutting-edge field. You’ll work ...
Position Title: Automation Engineer - Location: Hyderabad About the Job Role Overview The Automation Engineer builds the automation that removes manual, repetitive work from the running of enterprise infrastructure and platform services. This is a hands-on engineering role focused on operational automation: provisioning, ...
... Construction : Develop complex attended, unattended, and hybrid bots using the Automation 360 (A360) platform.- Cognitive Automation : Train and deploy Document Automation (formerly IQ Bot) models to extract unstructured data from PDFs and scanned documents.- Human-in-the-Loop : Build Automation Anywhere Robotic Interface (AARI) ...
... in the Bay Area, and 96th in North America - Quartz ranked us the #1 best company for remote workers Responsibilities We are seeking an exceptional Staff Automation Engineer to design and implement innovative solutions that empower our Product, Engineering, and Customer Success teams to move faster, build smarter, and ...