Automation Anywhere - Manager - Technical Support in Bangalore, भारत

About Us:Automation Anywhere is the leader in Agentic Process Automation (APA), transforming how work gets done with AI-powered https://jobeax.com/link/iNao3N6vEyMMp2IV APA system, built on the industry's first Process Reasoning Engine (PRE) and specialized AI agents, combines process discovery, RPA, end-to-end orchestration, document processing, and analytics - all delivered with enterprise-grade security and https://jobeax.com/link/H4u936urR0i6nDFd by its vision to fuel the future of work, Automation Anywhere helps organizations worldwide boost productivity, accelerate growth, and unleash human https://jobeax.com/link/qLncowYF48IzPlEm Title: Manager, Technical SupportLocation: Bengaluru, India (Hybrid)Department: Customer SupportReports to: Director, Customer SupportOur OpportunityWe are seeking a dynamic and experienced Manager, Technical Support, to lead a team of skilled support engineers in a 24x7 Enterprise Support https://jobeax.com/link/AHf6f7j7VTYYNRpp role is critical in ensuring world-class customer experiences by driving timely resolution of technical issues, fostering a culture of continuous improvement, and collaborating cross-functionally to enhance product https://jobeax.com/link/oirEqjPaTy0Mu2nV role requires flexibility in working hours based on business https://jobeax.com/link/gqPG83ew8i5VNZpx Will Make An Impact By Being Responsible For:- Lead and mentor a team of technical support engineers across multiple time zones.- Ensure timely and high-quality resolution of customer issues, meeting SLAs and CSAT goals.- Collaborate with Engineering, Product Management, and Customer Success teams to drive product improvements and customer satisfaction.- Analyze support trends and metrics to identify areas for process and product improvement.- Develop and maintain knowledge base articles and support documentation.- Drive operational excellence through automation, tooling, and process optimization.- Participate in hiring, onboarding, and performance management of team https://jobeax.com/link/wRgLVLyN5kZyaFhh Will Be a Great Fit If You Have:- 10+ years of experience in technical support, with at least 3 years in a leadership role (Management role).- Strong understanding of enterprise software, SaaS platforms, and cloud technologies.- Experience with automation, RPA, or AI-based platforms is a plus.- Excellent problem-solving, communication, and interpersonal skills.- Proven ability to manage escalations and work under pressure.- Bachelor's degree in computer science, Engineering, or a related https://jobeax.com/link/kfLTLT6enIMYonWk Skills:- Familiarity with tools like Salesforce, Jira, Confluence, and monitoring platforms.- ITIL certification or experience with ITSM frameworks.- Experience working in a global support environment. (ref:hirist.tech)