Assistant - Store Manager
This role will be responsible for engaging with our customers to provide an exceptional experience in-store.
ABOUT THE ROLE:
● Manage all facets of store operations covering engagement with production teams, logistics partners, training teams, and management to ensure the delivery of a delightful customer experience for each visit.
● Ensure all company policies and procedures are implemented and administered in-store for the entire team.
● Team resource power planning: Weekly roster and managing leave requests from team members.
● Support in tracking store KPIs such as sales targets, alterations and remakes, and social media feedback reviews from customers.
● Creation and updating the system with orders, and customer details, and communicating with the production team on order fulfilment.
● Provide customer care to customers by email and phone as and when required.
● Liaise with our in-store master tailors to take measurements and fix individual customer issues.
● Daily Cash & Bank transactions including the responsibility of ensuring the accuracy of petty cash.
● Visual merchandising and store display.
● Assist in daily briefings and contribute to weekly reports to review sales figures and help take proactive measures to ensure store targets are met.

ABOUT YOU:
● 3 - 6 years experience in customer service in the hospitality sector. Any experience in retail is a bonus
● Bachelor's degree with Exceptional communication skills, both written and verbal
● Proficient in MS Office Excel, Word, and email.
● Customer service-oriented with a natural desire to care for the needs of others
● A deep desire to put drive & effort into your work ∙ Knowledge and passion for men's fashion and style trends, men's tailoring, pattern design, garment alterations, and seasonal fabrics

Asst Store Manager (Fashion/ Apparel Industry)

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