Associate Technical Services Engineer - Windows Application Support in Chennai, भारत

Role Overview : We are looking for an experienced IIS & .NET Application Support Engineer to support business-critical applications hosted on IIS in enterprise production environments. The role requires strong technical troubleshooting, excellent communication skills, and the ability to manage incidents in a 24x7 support https://jobeax.com/link/EG3PG5FSTAqKZnRA Responsibilities : - Support IIS-hosted .NET and .NET Core applications in production environments.- Perform IIS administration, configuration, monitoring, and troubleshooting.- Manage SSL certificates and configurations.- Support application deployments, releases, and environment-related activities.- Handle Incident, Change, and Problem Management through ServiceNow.- Analyse IIS logs and Windows Event Viewer logs to identify application issues.- Perform Root Cause Analysis and resolve production incidents.- Monitor application availability, performance, and service stability.- Coordinate with Development, Infrastructure, and Business teams.- Support critical incidents and ensure timely service restoration.- Maintain technical documentation, incident records, and resolution https://jobeax.com/link/SKc8rgcXG6WNy0qZ Skills : - 3+ Years hands-on experience in IIS Administration.- Excellent verbal and written communication skills.- Windows Server Administration.- .NET and .NET Core.- SSL Certificate and Configuration.- Application Monitoring and Troubleshooting.- Incident and Change Management.- ServiceNow Ticketing.- ITIL Fundamentals.- Basic understanding of Active https://jobeax.com/link/3xmS8Wpbya2eRUPE Candidate Profile : - 3+ Years Experience supporting enterprise applications in production environments.- Strong troubleshooting, analytical, and problem-solving skills.- Customer-facing application support experience.- Ability to work effectively during critical production incidents.- Comfortable working in US shifts and 24x7 rotational support.- Strong ownership and commitment to maintaining stable application https://jobeax.com/link/lqPLELUvYgxFWOrX : US Shift (24x7 Support Rotation).Work Mode : Hybrid. (ref:hirist.tech)