About MISUMI Americas

MISUMI Americas, a division of MISUMI Group, is a leading provider of standard, configurable, and custom manufacturing solutions. By integrating a vast catalog of components with a world-class digital manufacturing platform, MISUMI Americas empowers engineers and procurement teams to accelerate innovation across the entire product lifecycle. With operations in the San Francisco Bay Area and Chicago, the company serves as a vital partner for the most innovative companies in the Americas.

Impact In This Role:

As an Associate Sales Support Specialist, you will play a key role in supporting our U.S. sales team with administrative tasks, CRM management, order processing, and internal coordination. You will also interact directly with customers via email, chat, or phone to assist with inquiries, provide updates, or resolve minor issues.

Work Hours: 8:30 PM – 4:30 AM IST, Monday through Friday (aligned with US Central business hours)
This role follow a hybrid work schedule - 3 nights in office, 2 nights remote

Key Responsibilities:

Sales Support:

Maintain and update CRM systems (e.g., Salesforce, Odoo) with accurate sales data
Prepare and process sales quotes, invoices, purchase orders, and contracts
Coordinate with internal teams (logistics, finance, operations) to support the sales cycle
Track order statuses, follow up on pending documentation, and support reporting needs
Manage sales documentation and ensure compliance with internal processes

Customer Engagement:

Respond to customer inquiries via email, chat, or phone in a timely and professional manner
Assist customers with basic product information, order updates, and support requests
Escalate complex issues to relevant team members while maintaining clear communication
Build rapport with customers and represent the company with professionalism and warmth

Qualifications:

Required:

Bachelor’s degree in Mechanical Engineering
1-2 years of experience in a sales support or customer service role
Strong verbal and written communication skills in English
Proficiency with Microsoft Office Suite, Google Workspace, and CRM tools
Ability to work independently, prioritise tasks, and meet deadlines

Preferred:

Familiarity with U.S. business practices and customer expectations
Basic understanding of sales funnels and B2B or B2C sales processes

What We Offer:

Competitive compensation
Opportunity to work with a U.S.-based team and grow professionally
A collaborative and supportive team culture
Performance-based bonuses (where applicable)

Perks and Benefits

Transportation and Food facility for NA support
Annual leave, paid sick and Casual leaves
Team celebrations
And much, much more!

We’re actively seeking teammates who:

Bring diverse perspectives and experience to our culture and company.
Excel at being part of a strong, empathetic team.
Thrive in an environment emphasizing respect, honesty, collaboration, and growth.
Have an ‘always learning’ mindset that celebrates learning, not just wins.
Help us continue to build a world-class organization that values the contributions of all of our teammates

We encourage applications from members of underrepresented groups, including but not limited to women, members of the LGBTQ community, people of color, people with disabilities, and veterans.

Associate Sales Support Specialist - US Shift

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