Associate Quality Complaints in Hyderabad, भारत

Associate Quality Complaints role at Amgen in Hyderabad manages the end-to-end global complaint process and system, ensuring compliance with quality standards. The position handles complaint investigations, customer feedback evaluation, and drives continuous improvement across the organization.

Responsibilities

• Conduct complaint investigations on customer feedback and product complaint records
• Evaluate and manage customer feedback records to closure per procedures
• Ensure quality and compliance of complaint records with applicable standards
• Support controlled document review and approval workflows in system
• Manage assigned projects with proactive communication and status tracking

Requirements

• Bachelor's degree and 3-5 years in pharma, life sciences, or biotechnology
• Or Master's degree and 2-4 years in pharma, life sciences, or biotechnology
• Quality or manufacturing experience in biotech, medical device, or pharmaceutical industry
• Strong verbal and written communication skills with attention to detail
• Proficiency in MS Office applications and process management systems
• Understanding of quality management systems and applicable manufacturing processes