Associate QA Consultant, Amazon Connect / Contact Center QA in Gurgaon, भारत

Why NeuraFlash, Part of Accenture: At NeuraFlash, Part of Accenture, we are redefining the future of business through the power of AI and groundbreaking technologies like Agentforce. As a trusted leader in AI, AWS, and Salesforce innovation, we craft intelligent solutions—integrating Salesforce Einstein, Service Cloud Voice, Amazon Connect, Agentforce and more—to revolutionize workflows, elevate customer experiences, and deliver tangible results. From conversational AI to predictive analytics, we empower organizations to stay ahead in an ever-evolving digital landscape with cutting-edge, tailored strategies. We are proud to be creating the future of generative AI and AI agents. Salesforce has launched Agentforce, and NeuraFlash, Part of Accenture, was selected as the only partner for the private beta prior to launch. Post-launch, we’ve earned the distinction of being Salesforce’s #1 partner for Agentforce, reinforcing our role as pioneers in this transformative space. Be part of the NeuraFlash, Part of Accenture journey and help shape the next wave of AI-powered transformation. Here, you’ll collaborate with trailblazing experts who are passionate about pushing boundaries and leveraging technologies like Agentforce to create impactful customer outcomes. Whether you're developing advanced AI-powered bots, streamlining business operations, or building solutions using the latest generative AI technologies, your work will drive innovation at scale. If you’re ready to make your mark in the AI space, NeuraFlash, Part of Accenture is the place for you. We are looking for an Associate QA Consultant with 1–2 years of QA experience or a minimum of 6 months of paid QA internship experience to join our Quality Assurance team. This role is suited for someone who has a strong foundation in software testing and is interested in building expertise in Amazon Connect, IVR, Contact Center, Salesforce Service Cloud Voice, APIs, and AI-powered customer experiences. You will work closely with experienced QA consultants, developers, architects, and business stakeholders to support testing across complex customer and agent journeys. Key Responsibilities Amazon Connect, IVR & Telephony - Support testing of Amazon Connect Contact Flows, queues, routing, and agent workflows. - Execute functional testing of IVR and self-service journeys, including DTMF, speech/ASR, authentication, transfers, callbacks, and error/timeout scenarios. - Understand basic contact center and telephony concepts such as IVR, ACD, PSTN, DID/toll-free, CTI, and call recording.

- Validate agent and supervisor experiences across voice and digital channels. AWS & API Testing - Perform basic testing of AWS services used within Amazon Connect solutions, including Lambda, DynamoDB, S3, Lex, and CloudWatch. - Execute API testing using tools such as Postman. - Validate API requests/responses, data mapping, error handling, and integrations between systems. - Support investigation of issues across Amazon Connect, AWS, Salesforce, and third-party systems. Salesforce & Omnichannel Testing - Support testing of integrations between Amazon Connect and Salesforce Service Cloud Voice (SCV). - Test agent workflows, CTI, screen pops, Voice Call records, and Omni-Channel functionality. - Execute testing of Amazon Connect Chat and other omnichannel customer journeys. Test Execution & Defect Management - Create and execute test scenarios and test cases based on requirements, user stories, and process flows. - Interpret basic process and IVR designs from tools such as Lucidchart or Visio. - Prepare and manage test data required for testing. - Log, track, and retest defects using tools such as Jira. - Participate in defect triage and work with development and project teams to resolve issues. - Support SIT, regression, UAT, and release readiness activities. Automation & Performance Testing - Develop an understanding of QA automation concepts and tools.