Associate - Program Management, College Operations in Bombay, भारत

Department: College Operations & Student Success

Work Timings: 7:00 AM – 4:00 PM (Flexible shift when working from Andheri)

Working Days: 5 Days a Week — The IIDE Way

Work Mode: 100% On-site

Location: Designated Partner College & IIDE Andheri Campus

About IIDE

IIDE is India's leading digital business school, offering industry-relevant programs in digital marketing, AI, and business. With a strong focus on experiential learning, we equip students, graduates, and working professionals with the skills required to thrive in today's digital-first world.

Backed by a community of 500,000+ learners and 250+ industry experts, IIDE delivers hands-on training, real-world projects, and robust placement support. With campuses in Mumbai and Delhi, we continue to expand our presence across India and globally.

About the Role

As the Associate - College Operations & Student Success , you will represent IIDE on-ground at designated partner colleges and play a key role in ensuring smooth academic operations, effective program execution, and a positive student experience.

This is a hands-on execution role involving close coordination with faculty, trainers, college authorities, internal teams, and students. You will oversee day-to-day academic coordination, address student and college queries, monitor student engagement and performance, support admissions during the peak cycle, and contribute to career and placement readiness across assigned batches.

You will work cross-functionally to ensure operational excellence, timely issue resolution, accurate reporting, and consistent delivery standards throughout the student lifecycle.

What You'll Do

● College Operations & Academic Delivery:

○ Represent IIDE on-ground at designated partner colleges and manage day-to-day coordination with faculty, academic teams, trainers, and college authorities.

○ Ensure timely setup and uninterrupted functioning of classrooms, LMS, Zoom sessions, Wi-Fi, and other academic tools in line with IIDE's academic standards.

○ Act as the primary point of contact for academic and program-related queries from students and college stakeholders, ensuring resolution within a 24-hour TAT.

○ Identify operational or academic issues, document them appropriately, and coordinate with internal teams until resolution.

● Student Success & Engagement:

○ Monitor batch attendance, assignment and project submissions, internal and external examination completion, and overall student engagement.

○ Identify at-risk students and proactively intervene to minimize drop-off risks and improve retention, satisfaction, and overall student experience.

○ Drive a 100% response rate across Subject Evaluation, CSAT, and NPS feedback forms.

○ Maintain regular follow-ups with students to ensure timely completion of academic and program-related requirements.

● College Partnerships & Admissions Support:

○ Coordinate day-to-day program-related activities and stakeholder communication with partner colleges.

○ Support admissions and program delivery in collaboration with partner college teams.

○ Assist in onboarding new partner colleges by supporting academic and operational alignment.

○ Execute on-ground seminars, workshops, demos, and short-term programs at partner institutions.

○ During the peak admissions cycle (March–July), counsel inbound and walk-in prospects and support lead qualification and follow-ups.

○ Support confirmed enrollments, documentation, and accurate maintenance of admissions and CRM records.

○ Admissions responsibilities are applicable only during the peak admissions cycle and do not constitute a year-round sales role.

● Reporting, Data & Fee Tracking:

○ Maintain accurate academic, engagement, admissions, and fee-related data for assigned batches and partner colleges.

○ Monitor and report attendance, assignment/project submissions, examination completion, and fee collection status.

○ Ensure timely and accurate reporting to relevant internal stakeholders.

○ Use data and student feedback to identify gaps and support timely corrective action.

● Career & Placement Support:

○ Support year-on-year placement planning and placement-oriented session scheduling for assigned batches across the student lifecycle.

○ Coordinate placement-related communication and activities with students and internal teams.

○ Support students with resume building, interview readiness, and interview-related communication.

○ Assist with recruiter coordination and ensure students are appropriately informed and prepared for placement opportunities.

● Additional Duties:

○ Build strong working relationships with students, faculty, college stakeholders, and internal teams.

○ Ensure consistent adherence to IIDE's academic, operational, and student experience standards.

○ Take ownership of assigned batches and proactively address issues affecting academic delivery or student success.

○ Perform any other reasonable duties as requested by management, aligned with the broad scope of the position.

Who You Are

● Must-Have:

○ 1–3 years of experience in academic operations, student success, program coordination, or a similar coordination-focused role.

○ Strong communication, coordination, follow-up, and stakeholder management skills.

○ Comfortable working in an execution-driven, on-ground environment.

○ Ability to manage multiple stakeholders, tasks, and deadlines simultaneously.

○ Strong ownership and problem-solving mindset with the ability to proactively identify and resolve issues.

○ Proficiency in Google Workspace and basic reporting tools.

○ Based in Mumbai and comfortable working 100% on-site.

● Should Have:

○ Experience working with colleges, educational institutions, students, faculty, or academic teams.

○ Ability to work with operational and student performance data and maintain accurate reports.

○ Strong interpersonal skills and the ability to build positive relationships with students and institutional stakeholders.

○ MBA / PGDM graduates or final-year students from any specialization are encouraged to apply.

● Nice to Have:

○ Experience in student success, education operations, admissions coordination, or placement support.

○ Experience working with LMS, CRM platforms, or other academic/operational tools.

○ Prior experience in executing seminars, workshops, student engagement activities, or college events.

Why Join IIDE?

● Work with one of India's fastest-growing digital education brands

● Gain hands-on exposure to academic operations, student success, college partnerships, admissions, and placements

● Work closely with students, industry experts, faculty, and leading educational institutions

● Build experience across the complete student lifecycle — from admissions to academic delivery and career readiness

● Be part of a collaborative and high-growth work environment

● Take ownership of meaningful on-ground initiatives that directly impact student outcomes

Who You'll Thrive As

You're someone who:

● Enjoys working closely with students and genuinely cares about their experience and success.

● Takes ownership of tasks and follows through until closure.

● Thrives in a fast-paced, execution-driven, on-ground environment.

● Is organized, proactive, and comfortable managing multiple stakeholders at the same time.

● Communicates confidently and builds strong relationships with students, faculty, and college teams.

● Spots problems early, takes initiative, and works relentlessly towards practical solutions.

● Is passionate about education and motivated by creating a smoother, more impactful student journey.