Associate - Operations in Bangalore, भारत

Position: Associate – Operations

Position Location: Bangalore

Experience-4-5 Years

Qualification- UG & PG (business administration, operations management, or a related field)

Reporting Relationship:

The Associate – Operations will be part of the Operations team.

Primary Responsibilities:

• Ensuring a quality, customer-focused approach and services to stakeholders at all times by maintaining high levels of performance standards.
  
• Evaluate, streamline and optimize operational processes to maximize productivity and minimize costs.
  
• Implement quality control measures to ensure products or services meet established standards.
  
• Documentation and handling of confidential files.
  
• Ensuring precedent conditions are complied with prior to the disbursement or limit release.
  
• Post-disbursement monitoring, tracking of deferrals for documents, resolving deficiencies and pendency in the documents, reporting of pendency and deficiencies to Risk Authorities and perfecting documents in consultation with the Legal team.
  
• Tracking of Covenants (Financial and other), updating of Covenants in the systems, and monitoring overdue and breach of Covenants.
  
• Custodian of loan and security documents/archived records.
  
• Identify and implement relevant technology solutions to enhance operational efficiency.
  
• Coordinating with the team handling audits (internal/external/regulatory), tracking rectification of audit findings and compliance.
  
• Ensure MIS reporting and daily tracker are updated in a timely manner.
  
• Ensure that all statutory filings (including creation, modifications and satisfaction of charge) are filed on time.
  
• In collaboration with the Legal team, tracking the expiry of documents as per the Law of Limitations and obtaining a Letter for Acknowledgement of Debt well in advance to keep the documents alive.
  
• Ensure RBI compliances with respect to CERSAI, CIC and NeSL and applicable returns and forms.
  
• Coordinating processing of client requests and issuance of pari passu letters, no-objection certificates and no-dues certificates.
  
• Monitoring the receipt of NOCs, Pari Passu Letters, Exchange of Credit Information, Stock and Book Debt Statements, Stock Inspection/Audit Reports, Insurance, etc.
  
• Coordinate with the Accounts Department to finalize collection schedules and NACH mandates in respect of repayments by Borrowers and send follow-up emails to all active clients.
  
• Collaborate with other departments, such as Finance, Business, Legal and Human Resources, to ensure seamless coordination and communication.
  
• Interaction with customers, along with customer relationship team members, for ensuring the securing of data as well as processing their requests.
  

Requirements:

• Bachelor's degree in Business Administration, Operations Management or a related field.
  
• Proven 4–5 years of experience in operations management or a similar role. Experience in Wholesale Operations (including secured lending to corporates) is preferred.
  
• Strong team management skills.
  
• Excellent analytical and problem-solving abilities.
  
• Effective communication and interpersonal skills.
  
• Familiarity with Microsoft Word, MS PowerPoint and MS Excel.
  
• Ability to adapt to a dynamic and fast-paced work environment.