Responsibilities
Retail Operations Support:
- Assist in the smooth running of retail floor operations, ensuring minimal disruptions and high levels of customer satisfaction.
- Monitor the retail floor for compliance with operational standards, ensuring adherence to store opening times, product displays, and customer service protocols.
- Provide on-ground support to resolve any immediate operational issues as they arise, escalating to the Assistant Lead when necessary.
Customer Service and Grievance Resolution:
- Actively listen to customer feedback, address grievances promptly, and work with retailers to resolve issues on the floor.
- Ensure that service providers are consistently meeting quality standards by monitoring daily operations.
- Escalate unresolved or complex issues to the Senior Executive/ Assistant Lead - Retail for prompt action.
Compliance and Quality Assurance:
- Ensure retailers adhere to product quality standards, including compliance with MRP regulations and issuance of bills for every transaction.
- Conduct regular audits of retail outlets to ensure adherence to company policies and quality guidelines.
Retail Compliance and Quality Monitoring:
- Ensure retailers are adhering to product quality standards on a daily basis.
- Perform spot checks at retail outlets to ensure compliance with company policies.
- Report any non-compliance or quality issues immediately to Senior Executive/ Assistant Lead - Retail for further action.
Merchandise Stock and Layout Support:
- Ensure that the retail merchandise is adequately stocked and available on the floor at all times.
- Assist with the daily checking and replenishment of stock, ensuring a balanced and attractive product range.
- Support the team in implementing zoning strategies within the retail space to maximize product visibility and sales.
- Regularly monitor sales floor activity and alert supervisors about slow-moving products.
- Assist in identifying inventory gaps and help in product reallocation based on sales trend
Sales Monitoring and Reporting Support:
- Assist in monitoring daily sales performance and track progress toward achieving targets.
- Document daily sales activities and provide a basic analysis of performance.
- Assist in observing and tracking retail revenue on a daily basis, focusing on identifying patterns and variations.
Data Collection and Reporting Assistance:
- Collect and maintain data related to sales, customer trends, and stock levels from different retail outlets.
- Help prepare simple reports based on collected data, highlighting key trends and areas for improvement.
- Track inventory levels and assist in identifying items with low stock or high sales potential.
- Update inventory management systems with real-time data and report any stock discrepancies.
Retailer Coordination and Operational Support:
- Serve as a point of contact for retailers, ensuring they receive the support they need in day-to-day operations.
- Coordinate with retailers to resolve minor operational issues promptly, ensuring minimal disruption.
- Communicate with the operations department to fulfill retailer requests and address any operational concerns.
Qualifications
Education Qualification:
- Bachelor's degree in Business Administration, Retail Management, Marketing, or a related field.
- Certifications in Retail Management, Business Administration, or a related field (preferred).
Work Experience:
- Minimum 8 years of experience in retail sales and customer service, preferably within the airport retail sector.