Job Summary
The Associate Housekeeper will support the Executive Housekeeper in ensuring the highest standards of cleanliness, hygiene, maintenance, and guest satisfaction across guestrooms, public areas, and back-of-house spaces. The role involves supervising housekeeping operations, managing room readiness, training associates, controlling housekeeping inventories, and ensuring compliance with Orchid's service and sustainability standards.
Key Responsibilities
Housekeeping Operations
- Supervise daily cleaning and upkeep of guestrooms, corridors, public areas, and back-of-house spaces.
- Ensure rooms are cleaned, inspected, and released on time as per hotel standards.
- Monitor room status and coordinate closely with Front Office and Engineering.
- Handle guest requests, complaints, and housekeeping-related concerns promptly.
Team Leadership
- Lead and motivate housekeeping associates and supervisors.
- Conduct daily briefings and shift allocations.
- Train team members on cleaning procedures, service standards, grooming, and safety practices.
- Monitor productivity and service quality.
Quality & Guest Satisfaction
- Conduct regular room and area inspections.
- Ensure adherence to brand standards and guest expectations.
- Maintain high cleanliness scores and guest satisfaction ratings.
- Resolve housekeeping service recovery situations effectively.
Inventory & Cost Control
- Monitor usage of linen, guest supplies, uniforms, and cleaning materials.
- Assist in inventory management and stock control.
- Minimize wastage and ensure departmental cost efficiency.
- Support vendor coordination and procurement requirements.
Hygiene, Safety & Sustainability
- Ensure compliance with hygiene, sanitation, and safety standards.
- Follow all fire, health, and security procedures.
- Support the hotel's environmental and sustainability initiatives.
- Ensure proper handling and disposal of waste in line with Orchid's eco-friendly practices.
Coordination
- Liaise with Front Office, Engineering, Security, and Laundry departments.
- Ensure smooth room turnover and operational efficiency.
- Assist during VIP arrivals, events, and high-occupancy periods.
Desired Candidate Profile
- Graduate or Diploma in Hotel Management preferred.
- 1-10 years of housekeeping experience in branded hotels.
- Minimum 1-2 years in a supervisory role preferred (AM-Housekeeper).
- Strong knowledge of housekeeping procedures, linen management, and cleaning chemicals.
- Good leadership, communication, and guest handling skills.
- Proficiency in housekeeping systems and Microsoft Office preferred.
Key Competencies
- Leadership & Team Management
- Attention to Detail
- Guest Service Orientation
- Quality Focus
- Planning & Organizing
- Cost Awareness
- Problem Solving
- Interdepartmental Coordination
Performance Indicators (KPIs)
- Room Inspection Scores
- Guest Satisfaction Scores
- Room Readiness Percentage
- Housekeeping Productivity
- Linen Loss Control
- Housekeeping Cost per Occupied Room
- Training Compliance
- Audit & Hygiene Scores
About Company - The Orchid Hotel Group
The Orchid Hotel Group , promoted by Kamat Hotels (India) Limited (KHIL) , is one of India's leading hospitality brands known for its commitment to environmentally responsible and sustainable hospitality . The brand combines world-class guest experiences with eco-friendly practices, offering a unique blend of comfort, innovation, and responsible tourism.
With a portfolio spanning luxury, upscale, and business hotels across key destinations in India, The Orchid Hotels cater to business travelers, leisure guests, weddings, conferences, and social events. The group is recognized for its warm Indian hospitality, operational excellence, and strong focus on guest satisfaction.
Why Join The Orchid Hotel Group?
- Pioneer in Ecotel® and sustainable hospitality practices
- Strong focus on people development and internal growth
- Diverse opportunities across Operations, Sales, Food & Beverage, Culinary, Finance, Engineering, and Corporate Functions
- Culture driven by Integrity, Innovation, Excellence, Sustainability, and Guest Delight
- Presence across multiple cities and expanding footprint in India
Our Vision
To be a leading hospitality company delivering exceptional guest experiences while creating sustainable value for guests, employees, partners, communities, and the environment.
Our Promise
"Luxury with Responsibility" – delivering memorable hospitality experiences while caring for people and the planet.
The Orchid Hotel Group invites passionate hospitality professionals to be part of a growing organization where talent, performance, and sustainability go hand in hand.