Roles and Responsibilities

Supports the implementation and ongoing optimization of Workday Recruiting solutions, including job requisitions, candidate tracking, and interview coordination. Works closely with clients to configure solutions, resolve issues, and ensure smooth recruiting operations.

Key Responsibilities

Configure Workday Recruiting components (Job Requisitions, Candidate Management, Interview Scheduling, Offers)
Support end-to-end recruiting processes, including requisition creation, approvals, and hiring workflows
Assist in requirement gathering, workshops, and solution documentation
Maintain and update business processes for recruiting workflows
Perform unit testing, support UAT cycles, and assist in defect resolution
Assist in maintaining recruiting security roles and permissions
Provide production support and resolve day-to-day client issues and tickets
Support Workday releases, testing, and feature adoption

Required Qualifications

1 years of Workday Recruiting experience
Workday Recruiting certification
Basic understanding of recruitment lifecycle, hiring workflows, and candidate management
Experience in AMS/support or implementation projects
Bachelor’s degree

Preferred Qualifications

Exposure to Workday reporting and dashboards
Experience in large scale implementation projects
Experience in SLA-driven support environments

Key Performance Indicators

Timely resolution of tickets and support requests
Accuracy of configurations and minimal defects
Adherence to SLAs and delivery timelines
Client satisfaction and responsiveness
Quality of documentation and testing support
Contribution to team productivity and knowledge sharing

Competencies

Functional Knowledge (Workday Recruiting)
Problem Solving & Analytical Thinking
Client Communication & Responsiveness
Execution & Delivery Discipline

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