Actively hiring

Associate - Account Management

Start Date

Starts Immediately

CTC (ANNUAL)

₹ 4,50,000 ₹ 4,50,000 /year

Experience

No experience required

No experience required

Apply By

16 Oct' 26

Posted 3 weeks ago

Fresher Job

398 applicants

About the job

The short version:

Who we're looking for: People who are great at building relationships and keeping things moving. You're probably the one who remembers every deadline, checks in with everyone, and somehow manages to keep it all together when things get hectic. If you're someone who enjoys working with people, balancing multiple priorities, and seeing plans turn into results, you'll fit right in here.

What this role is about: You'll work with our recruiter partners - the companies that hire from Kraftshala - to make their hiring experience seamless. From setting up placement drives and coordinating with internal teams to solving last-minute challenges, you'll be the bridge that keeps everything connected and running smoothly.

Why you should apply: This is a role where you'll see your work translate into real outcomes - recruiters finding the right talent and students landing their first jobs. You'll sharpen your communication, problem-solving, and relationship-management skills - the kind that'll set you up for any leadership or business role in the future. And the cherry on top? You'll get to build a network that most people only dream of - working directly with the top leadership of some of India's best brands and marketing agencies.

About us: Kraftshala is India's largest skilling institution in terms of marketing placements, with a 94% placement rate overall and a 100% placement rate in our sales programs, and we are gunning to become the world's largest career launchpad, across domains. We're backed by a number of eminent investors including ex-unicorn startup founders and CXOs of global giants like RedBus, NoBroker, Nestle, and Performics.

The detailed version:

One of the biggest reasons students choose Kraftshala is our strong placement outcomes, and one of the biggest reasons companies continue to hire from Kraftshala is our track record of seamless execution, strong candidate quality, and consistent recruiter experience - and that's exactly why the Recruiter Partnerships (Account Management) team is such a critical part of the organization.

Key Responsibilities:

A. Placement operations:
1. Managing end-to-end placement drives for assigned recruiter accounts, ensuring timelines and quality standards are consistently met.
2. Planning and executing placement logistics - interview schedules, assessments, candidate lists.
3. Serving as the primary point of contact for recruiters during the placement cycle.
4. Collaborating with student-facing and operations teams to ensure students are well-prepared and responsive throughout the process.
5. Tracking and analyzing performance data (e.g. interview conversion rates, recruiter feedback) to identify trends and improvement areas.
6. Identifying opportunities to grow and retain recruiter relationships through consistent delivery and trust-building.

B. Process optimization:
1. Driving continuous improvements because every delayed email, broken link, or missed follow-up can erode trust- and in placements, trust is everything. That's why we're constantly refining the way we operate.
2. Utilizing an array of tools, software, and platforms to automate processes, minimize human intervention, and ensure a flawless and effortless delivery of our placement cycles.
3. Facilitating seamless collaboration with the product team to introduce innovative platform features and enhance operational efficiency.

Monthly outcomes:

Month 1: Understand all current placement processes, tools, and workflows. Assist in 2-3 drives and begin managing recruiter and student interactions.
Month 2: Run 3-4 recruiter accounts independently with 90%+ student participation and <24 hour query response time. Identify 3-5 process gaps.
Month 3+: Implement at least 2 process improvements. Maintain recruiter and student NPS. Drive at least one automation initiative.

Recruitment process: As a small team, we must get to know each other before taking the leap. We want to ensure you succeed in your role within our team. Each conversation with us will last about 30-60 minutes, and will be a mix of online and in-person interactions.

1. Conversation 1: This will be a virtual call with the HR team to understand your profile briefly and share the details of the selection process to set expectations about what you're signing up for.
2. Technical exercise: This is a specific assessment designed to evaluate your fit for this role.
3. Conversation 2: This will be a detailed assessment review conversation with the Operations team to go over your submission for the technical exercise.
4. Conversation 3: This will be a conversation where you can expect to be further evaluated on the competencies needed for the job (mentioned above).
5. Conversation 4: A conversation with our CEO to ensure that there is a fit with the Kraftshala Kode.
6. Extending an offer: If all goes well, we will extend an offer that will mention the relevant details.

Skill(s) required

Client Relationship Collaboration Coordination Effective Communication Key Account Management Operations Program Management Stakeholder Management

Earn certifications in these skills

Other requirements

A. Must-haves:

1. 0-2 years of prior experience in process management, relationship building, operations, or similar customer-facing roles (We’re not fussed about the exact years of experience, as that’s just a proxy for your skill level.).

2. Prior experience managing career services, placements, or corporate relations in an education institution would be a big plus.

B. Top grading:

1. We’re looking for someone who doesn't wait around for instructions to get started. Our A-Players are those who take initiative - they build relationships with all stakeholders, spot gaps early, and design solutions proactively. They are the ones who take full ownership of the student and recruiter experience, staying a few steps ahead of any possible issues.

2. A B-Player, on the other hand, might wait for work to be assigned or limit themselves to what's been explicitly stated. They may execute tasks well, but aren't thinking beyond what's in front of them - which doesn't quite cut it in a high-ownership, high-trust team like ours.

Salary

Probation:

Duration:

Salary during probation:

After probation:

Annual CTC: ₹ 4,50,000 /year

Perks

Informal dress code 5 days a week Health Insurance

Number of openings

1

About Kraftshala

We are an online higher education institution committed to playing the long game of building a transformative skilling experience for the masses. We call this - Scaling with Soul. This means we always prioritise student outcomes, specifically our placement rate, over other metrics such as the number of enrolments or company valuation in the coming year.

This is, of course, easier said than done. There are painful choices to be made at every stage that wouldn't have been needed were we willing to give up on either high quality or scale. But in the long run, we believe that our obsession over these student outcomes will earn Kraftshala the trust of Indian students, their families, recruiting companies, & the broader ecosystem. That's why we make each of our placement reports public, capturing how many students are placed in each batch, in what companies, at what salaries, etc.

In the last 4.5 years, we have placed more than 2500+ students with a placement rate of 94% (& improving).

Activity on Internshala

Hiring since May 2023

56 opportunities posted

3 candidates hired

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