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Job Description
Individual will be part of the Payroll and HR Shared Services function within the CPO organization, responsible for managing end-to-end payroll operations and employee service delivery. The role includes overseeing payroll processing, taxation, statutory compliance, full-and-final settlements, internal and external audits, responses to statutory notices and inspections, year-end payroll activities, investment proof validation, and Form 16 generation and distribution, while ensuring accuracy, compliance, strong governance, and an exceptional employee experience.
Responsibilities
- Manage end-to-end payroll operations, including payroll inputs, validation, processing, reconciliation, disbursement, post-payroll activities, and full-and-final settlements, ensuring accuracy, timeliness, and compliance.
- Serve as the primary point of contact for payroll and HR Shared Services-related queries, ensuring prompt resolution of employee and stakeholder concerns while delivering an exceptional employee experience.
- Partner with payroll vendors and internal stakeholders to ensure seamless service delivery, strong governance, and adherence to established service levels and controls.
- Drive continuous improvement initiatives across Payroll and HR Shared Services processes to enhance efficiency, accuracy, compliance, and customer satisfaction.
- Oversee taxation, statutory compliance, year-end activities, Form 16 generation and distribution, investment proof validation, and responses to statutory notices, audits, and inspections.
- Develop, generate, and analyze payroll, HRSS, and operational reports using tools such as Excel, Workday, and other reporting platforms to support business decision-making.
- Create dashboards and management reporting that provide insights into payroll operations, service delivery performance, employee experience, compliance, and operational metrics.
- Lead automation and process simplification initiatives, including report centralization, workflow optimization, self-service enablement, and digitization efforts.
- Manage escalations effectively, identify root causes, and implement sustainable solutions to improve service quality and process effectiveness.
- Support and implement recommendations arising from payroll audits, control reviews, risk assessments, and compliance evaluations.
- Manage payroll accounting activities, including preparation, validation, and timely posting of payroll journal entries to the general ledger.
- Perform payroll-to-general ledger and balance sheet reconciliations, investigate variances, and ensure timely resolution of exceptions and aged items.
- Coordinate payroll accruals, provisions, reversals, and month-end and year-end financial activities close in line with established controls and timelines.
- Partner closely with Finance, Accounting, Tax, Compliance, HR, and payroll vendors to ensure accurate payroll processing, reporting, funding, and accounting treatment.
- Maintain audit-ready documentation, support internal and external audits, and ensure adherence to regulatory, financial, and operational control requirements.
- Monitor changes in labor laws, payroll regulations, and taxation requirements, and drive the implementation of required process, policy, and system updates.
- Establish and monitor service delivery metrics, key performance indicators (KPIs), and service level agreements (SLAs) to ensure operational excellence within HR Shared Services.
- Lead, coach, and develop team members while fostering a culture of accountability, customer focus, continuous improvement, and operational excellence.
- Support HR Shared Services transformation initiatives, including process standardization, centralization, employee self-service adoption, and digital-first service delivery models.
Requirements
Mandatory skills:
- Academic qualification – Postgraduate (preferable), CA/CWA (Optional)
- Working knowledge of Account Reconciliations
- Working knowledge of payroll accounting, journal entries, general ledger accounting, accruals and month-end close activities.
- Ability to analyze and resolve payroll-to-general-ledger reconciliation differences and aged open items.
- Candidates must have excellent communication, analytical abilities, written/oral communication skills
- Should have excellent MS Excel and MS office skills.
- Ability to produce/analyze statistical reports and produce Excel spreadsheets
- Ability to act on own initiative and meet deadlines.
- Ability to adhere to confidentiality requirements.
- Ability to work with little supervision, using own initiative and able to manage sub-teams
- Sound multi-tasking and organizational skills, with the ability to work effectively in a complex and dynamic environment.
- Experience in medium/large reputed organization in financial services/technology space would be preferred along with working knowledge of key Payroll (and HR) software packages
- Experience with face-to-face people issues – good customer service ethic.
- Able to analyze and follow policies and procedures in service delivery.
Desired Skills
- Certifications in Payroll / Statutory Compliances etc. would be an added advantage.
- Strong and relevant experience in statistical analysis concepts
- Excellent innovative ideas which can help team to deliver more efficient ways
- Should have strong HR experience of at least 12-14 years
- Must have experience in managing Payroll.
- Must have knowledge on various applicable labor laws and Taxation laws related to payroll.
- Must have exposure of handling Full & Final Settlements process.
- Ability to reconcile pay runs and end of year reports.
- Exposure to payroll accounting controls, balance sheet substantiation and audit documentation would be preferred.
- Working knowledge of appropriate legislative and regulatory requirements.