Role Overview
The ASM is responsible for the day-to-day operational performance of multiple dark stores within an assigned cluster, ensuring smooth inventory flow, fulfillment accuracy, freshness compliance, and customer satisfaction across all outlets under their charge.

Key Responsibilities

Oversee daily operations across assigned dark stores (staffing, opening/closing, hygiene, SOP compliance)
Monitor stock levels, chiller inventory, and coordinate replenishment/redistribution across stores with HO and warehouse teams
Track daily order projections vs. actuals; flag demand spikes or stockouts
Ensure cold-chain integrity and food-safety compliance (especially for perishable/chicken & meat SKUs)
Manage store-level P&L: wastage control, shrinkage, labor cost, and OOS minimization
Lead, train, and performance-manage Store Managers/store staff across the cluster
Coordinate new store setup, licensing, and launch readiness within the region
Drive customer experience metrics (delivery TAT, order accuracy, complaint resolution)
Report daily/weekly operational and stock-visibility metrics to Head Office

Requirements

3–6 years in retail/quick-commerce/FMCG operations, ideally multi-store or cluster management
Experience with perishable/cold-chain inventory is a strong plus
Strong data orientation — comfortable with spreadsheets, dashboards, daily MIS
Ability to travel across cluster stores regularly
Strong people-management and vendor-coordination skills

Assistant Store Manager

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