Vacancy description
Sagility India Private limited
Rs 6.5 - 9 lakhs p.a.
India, Rāniganj
Assistant Shift Manager - Nights in Rāniganj, India is listed on Jobeax. Browse 30,000+ vacancies available.
Dear All,
Greetings from Sagility!!
Job Title: Assistant Manager
Level/Salary Range: UJ3
Location: Hyderabad Working
Hours/Days: 9 Hours/5 Days a Week (Rotational Night Shifts) Reporting To: Manager
Company: Sagility Health
Key Responsibilities:
Lead and supervise a team of customer service representatives.
Ensure service quality and performance standards are met.
Monitor daily operations, including call volume, SLAs, and KPIs.
Conduct team meetings, performance reviews, coaching, and feedback.
Perform quality assurance checks and resolve escalated customer issues.
Develop and deliver training programs for new hires and ongoing development.
Prepare performance reports and use analytics for decision-making.
Collaborate with departments (HR, IT, Sales) for seamless operations.
Qualifications:
Bachelor's degree required.
Minimum 7 years of contact center experience, with at least 2 years in an Assistant Manager role.
Must have experience in international voice.
Strong leadership, communication, and problem-solving skills.
Proficiency in contact center software and CRM systems.
Knowledge of operational metrics (SL/AHT/FCR, etc.).
Ability to manage multiple priorities under pressure.
Additional Requirements:
Flexibility to work in shifts, including evenings, weekends, and holidays.
Strong commitment to customer service and continuous improvement.
Why Join Us
Be part of a dynamic and growing team at Sagility.
Opportunities for leadership development.
Engage in impactful work shaping the future of our services.
Interested Applicants can share CV [HIDDEN TEXT]
Regards,
Rani
Role: Voice / Blended - Other
Industry Type: BPM / BPO
Department: Customer Success , Service & Operations
Employment Type: Full Time, Permanent
Role Category: Voice / Blended
Education
UG: Any Graduate
Similar vacancies
Marriott
... buildings. Maintain maintenance inventory and requisition parts and supplies as needed. Communicate each day’s activities and problems that occur to the other shifts using approved communication programs and standards. Display basic knowledge or ability to acquire knowledge in the following categories: air conditioning and ...
India, Dehradun
saint-gobain group in india
... managing spare parts and maintaining records for inventory control. Follow all safety, environment, and energy management protocols strictly. Assist Engineers in shift troubleshooting using WCM/TPM tools. Provide field-level support in handling instruments like RTDs, thermocouples, pressure, level, and flow transmitters. Assist ...
India, Bengaluru
mayura ziani
Job Title: Customer Support Executive Location: Coimbatore (On-site) Shift: Rotational (including nights/weekends) About the Role: We are looking for a Customer Support Executive to provide exceptional support to our UK-based clients. You will be the first point of contact, addressing inquiries, resolving issues, and ensuring ...
India, Coimbatore
crocs, inc.
... previous Store Manager experience. Strong communication skills (written and verbal) to successfully connect with store team members, operations managers, district managers and corporate partners Desire to succeed in a high growth, fast-paced retail environment Flexibility in work schedule including availability for nights, weekends, ...
India, Mumbai
Integrated Resources, Inc ( IRI )
Job Title: US Recruitment Executive/Sr. Executive Location: Vadodara/Pune/Ahmedabad Shift- Night Shift (EST/CST/MST/PST) Job Responsibilities: US Recruitment - End to End Life Cycle of recruitment from requirement to on boarding of candidates. - Sourcing the candidate from various sources like Portals, Database, references ...
India, Vadodara
... India (Deployment based on client requirement - corporate, residential, or diplomatic) Department: Executive Protection / Manned Guarding Reports To: Assignment Manager / Client's Security Coordinator / G4S EP Team Lead Company: G4S Secure Solutions (India) Pvt. Ltd. Position Summary The Security Bodyguard cum Driver is a dual-role ...
India, India
27k / month
... individuals to join our team as Customer Support Executive. Freshers and experienced candidates can apply. This role is ideal for candidates who are flexible with shifts and eager to build a career in customer support. Work Details: Job Type: Work from office. Working window – 24x7 Rotational Shift & Rotational Weekly offs Working ...
India, Indore
... based on location. Typing & Computer Skills: Basic computer operation skills required (MS Word, Excel, CCTV software usage) Ability to work in 12-hour rotational shifts (day/night) 8-12 hour shifts, rotating day/night schedules ~ May be required to work on holidays/weekends depending on duty roster Salary in line with Minimum ...
India, India
trimble inc.
... of our Chennai office on a night-shift schedule to support our US-based teams, you will serve as a central operational liaison across Professional Services Managers, Resource Managers, and Project Managers. You will enjoy complete ownership over project administration, data integrity, and internal communication tools, ...
India, Chennai
QUANTUS FREIGHT SOLUTIONS
₹20k INR - ₹35k INR / month
... Shift - Weekend Fixed Off - Incentives + Performance Based Bonuses - Food provided - Commuter assistance provided - Paid time off - Provident Fund - Leave encashment Job Details Job Type: Full-time, Permanent Salary: ₹20,000 – ₹35,000 per month Shift: Night Shift (5:30 pm - 2:30 am) Location: Mohali, Punjab (In-office)
India
operaxis
Rs 5000 per month
... supporting US clients. We are hiring remote Technical Recruiter Interns across India for first stage screening on a night desk. Mode: 100% remote, pan India Shift: 6:00 PM to 3:30 AM IST, 5 days a week Duration: 3 months, extendable on performance You will support first stage recruiting on live US IT contract roles such ...
India, India
... development. An inclusive, community-minded organization that encourages giving back. A comprehensive benefits package that may include transportation for night shifts, PTO, tuition reimbursement, and health and wellness incentives. We're committed to ensuring you have the skills and support to be successful in your role throughout ...
India, Nagar
Bank of America Corporation
About Us At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.
India, Mumbai
Bank of America Corporation
About Us At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.
India, Gurugram
Bank of America Corporation
About Us At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.
India, Mumbai
Equifax
... You Need BS degree in Computer Science or related technical field 2-5 years of software testing experience Self-starter that identifies/responds to priority shifts with minimal supervision. Software testing tools like JIRA, Zephyr Software testing techniques and strategies Testing technologies: JIRA, Confluence, Office ...
India, Thiruvananthapuram
Bharat Electronics
Rs 0.4 lakh p.a.
... Installation & Commissioning and maintenance. Complaint registration & resolution, NMS verification and logistic support Should be willing to work in 3 rotational shifts. Candidates are required to remit application fee through SBI Collect (through online mode or through SBI Branch). Post Application Fee Exemption Project Engineer ...
India, Panchkula
Dream Visas & Immigration Private Limited
Rs 45 - 55 lakhs p.a.
... https://jobeax.com/link/9QmyBd6n6RNe4gQ1 Assigning housekeeping tasks to staff and inspecting work to ensure that the prescribed standards of cleanliness are met. Scheduling staff shifts and organizing replacements as required. Investigating and addressing complaints regarding poor housekeeping service. Providing training to the housekeeping ...
India
Dream Visas & Immigration Private Limited
Rs 45 - 55 lakhs p.a.
... https://jobeax.com/link/9QmyBd6n6RNe4gQ1 Assigning housekeeping tasks to staff and inspecting work to ensure that the prescribed standards of cleanliness are met. Scheduling staff shifts and organizing replacements as required. Investigating and addressing complaints regarding poor housekeeping service. Providing training to the housekeeping ...
India