Vacancy description
HSBC Global Services Limited
India, Mumbai
Assistant Office Manager (Permanent) in Mumbai, India is listed on Jobeax. Browse 30,000+ vacancies available.
Some careers open more doors than others.
If you’re looking for a career that will unlock new opportunities, join HSBC and experience the possibilities. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.
Business Descriptor:
Trade has been the foundation of HSBC since 1865, it is evolving fast and so are we. With our network, expertise, and solutions we’re placed to help clients make sense of emerging trends, risks, and opportunities by being the global connectors, innovative problem solvers and strategic partners.
We connect the world through trade. Our footprint gives clients access to roughly 90% of world trade flows providing a powerful mix of local, regional, and global knowledge to help them spot new growth opportunities. We are innovative problem solvers that provide a safer, smoother digital trade experience. We solve business challenges through growth, disruption, or uncertainty, and we bring clients insights and ideas to enable grow and protect their business.
Our comprehensive suite of products and services can be combined into global solutions that help make it easier for businesses to manage trade risk, process trade transactions, and fund trade activities.
We are currently seeking an experienced professional to join the GTS Trade Operations team .
Job Introduction
Sr Officer – Trade Operations
Assist with management of teams engaged in transaction processing and checking (including with GSC/onshore, as applicable).
Strong focus on DC issuances , SBDC issuances and FX trade payments .
Assist with reconciliation, audit activity, and escalation management .
Ensure tasks are executed in line with agreed SLAs , operating controls, and applicable regulations.
Support stakeholder management and ensure the unit has the right systems, resources, and expertise to deliver objectives.
Principal Responsibilities
Oversee trade transaction processing with service providers/teams to ensure delivery within SLA and compliance with operating controls.
Perform/check end-to-end DC issuance and SBDC issuance processing (including vetting of instructions, accuracy of key terms, and timely actioning of amendments/cancellations).
Handle and support FX trade-related payments (including correct accounting entries, value dating, and resolution of breaks).
Ensure SWIFT messages relating to trade issuances and payments are actioned accurately, including daily checks/reconciliations. Know-how of the latest changes in the SWIFT messaging system.
Monitor suspense & nostro accounts and ensure entries are passed promptly; follow up and resolve exceptions.
Ensure primary & secondary reviews of control reports are completed as per GOP and evidence is retained.
Support preparation for regulatory reporting, concurrent checks and internal audits (as applicable).
Handle IDPMS queries from client end, to achieve closures.
Clear understanding of the existing FEMA guidelines and Know-how of the latest changes in the FEMA guidelines.
Investigate operational issues/events, perform root cause analysis and drive closure of actions.
Coordinate with IT/project teams for change releases, UAT and defect resolution.
Track transactions and internal approvals; participate in review calls with relevant group offices/stakeholders.
In-depth knowledge of the RBI guidelines on Merchant Trade Transactions and the closure requirements.
Ensure timely follow-up on commission receivables/payables and daily monitoring to prevent balance sheet differences.
Role Requirements / Education Qualifications / Certifications / Experience
Graduate / Post Graduate Degree
Minimum 10 years’ experience , with at least 5-6 years in Trade Operations
Strong hands-on knowledge in DC issuances, SBDC issuances and FX trade payments
Good knowledge of internal processes and applicable regulatory requirements (e.g., FEMA, where applicable)
Good verbal and written communication skills; client and business-centric, solution-oriented with a strong control mindset
People management skills (where applicable to the role.
Pro Tip: Familiarity with AI-enabled tools is an advantage. Additional Note: Mandatory to successfully complete Anti-Money Laundering and Sanctions training and post-course assessment, as required.
As an employee, you are required to perform your duties in a professional capacity exercising independent judgement, discretion and decision-making authority in planning, organising, directing work, supervising and appraising the work of team members, as applicable; and taking accountability for delivery outcomes. You will represent the organization with relevant internal and external stakeholders. You will allocate and prioritize work, provide direction and feedback, manage team capacity and leave in line with policy as applicable.
HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment.
Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.
Issued by The Hongkong and Shanghai Banking Corporation Limited, India
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