Position : Assistant Manager - Warehouse Operations
Job Location: Ekrajapura, Hoskote, Bengaluru, Karnataka
Shift: Rotational - Overall Shift Ownership
Joining: Immediate preferred
Salary- Depends upon your Interview
ROLE PURPOSE
The Assistant Manager - Warehouse Operations will act as the overall Shift In-Charge and will be responsible for smooth end-to-end warehouse operations during the assigned shift.
The position will coordinate and control all operational functions:
Inbound → Putaway → Inventory → Replenishment → Picking → Dispatch
The person will be accountable for shift productivity, manpower utilization, SLA achievement, inventory discipline, operational quality, safety and timely escalation of issues.
KEY RESPONSIBILITIES
1. Overall Shift Management
- Take complete ownership of warehouse operations during the assigned shift.
- Conduct proper shift handover/takeover with the previous and next Shift Manager.
- Review pending workload, manpower availability, equipment status and operational priorities at the beginning of every shift.
- Conduct pre-shift briefing/KYT with department teams.
- Ensure all departments start operations as per scheduled shift timing.
- Conduct regular floor/Gemba rounds and resolve operational bottlenecks.
- Maintain operational discipline throughout the shift.
2. Inbound Operations
- Monitor vehicle reporting, dock allocation, unloading and receiving.
- Ensure timely GRN and system inward.
- Monitor inbound TAT and Dock-to-Stock performance.
- Ensure shortages, excesses and damages are identified and escalated.
- Prevent accumulation of inbound backlog.
3. Putaway & Replenishment
- Monitor putaway ageing and backlog.
- Ensure timely movement of received inventory to designated storage locations.
- Ensure fast-moving SKUs are adequately replenished.
- Coordinate between Putaway, Inventory and Picking teams to prevent stock availability issues.
- Monitor bin/location utilization and housekeeping.
4. Inventory Control
- Ensure physical and system inventory discipline during the shift.
- Monitor wrong-bin, missing SKU, shortage and inventory discrepancy cases.
- Ensure cycle count/reconciliation activities are carried out as planned.
- Escalate significant inventory variances immediately.
- Ensure damaged/non-saleable inventory is properly segregated.
5. Picking Operations
- Monitor order volume against available manpower.
- Track picking productivity and order ageing.
- Ensure picking SLA is maintained throughout the shift.
- Monitor wrong pick, short pick and missed pick.
- Reallocate manpower based on order load and hourly productivity.
- Coordinate replenishment for fast-moving SKU shortages.
6. Dispatch Operations
- Monitor order consolidation, staging and dispatch.
- Ensure dispatch cut-off/SLA achievement.
- Monitor vehicle/dock availability and loading TAT.
- Ensure no avoidable order remains pending at shift closure.
- Monitor wrong dispatch, damages and misrouting.
- Coordinate closely with transport/last-mile teams.
MANPOWER & PRODUCTIVITY MANAGEMENT
- Prepare shift-wise manpower deployment across all departments.
- Verify actual attendance against planned manpower.
- Monitor absenteeism and arrange manpower balancing wherever required.
- Move manpower between departments based on workload and operational priorities.
- Track department-wise and individual productivity.
- Ensure supervisors/team leaders maintain operational discipline.
- Control unauthorized overtime and unproductive manpower.
- Ensure adequate manpower availability during peak hours.
SHIFT MIS & REPORTING
The Assistant Manager will prepare/share a Shift Closure Report covering:
- Opening and closing backlog
- Inbound received vs processed
- GRN pending
- Putaway completed & pending
- Inventory issues/discrepancies
- Orders received vs picked
- Picking productivity
- Orders dispatched vs pending
- SLA achievement
- Manpower planned vs present
- Department-wise productivity
- Absenteeism
- MHE/equipment downtime
- System/WMS issues
- Safety/security incidents
- Damages/shortages
- Major operational issues
- Corrective actions taken
- Pending points for next shift
No shift should be handed over without documented pending points and clear ownership.
KEY KPIs
Overall Shift SLA | Order Fulfilment SLA | Inbound TAT | Dock-to-Stock TAT | Putaway TAT | Picking Productivity | Picking Accuracy | Inventory Accuracy | On-Time Dispatch | Backlog Control | Manpower Productivity | Absenteeism | Damage/Shrinkage | Safety Compliance
CANDIDATE PROFILE
Experience
- Preferably 5-8 years of warehouse/e-commerce operations experience.
- Minimum 2-3 years in a Assistant Manager/Shift In-Charge role.
- Experience handling multiple warehouse functions rather than only one department.
- Experience in Quick Commerce / E-Commerce / large fulfilment centre operations strongly preferred.
- Must have experience handling high-volume operations and large blue-collar manpower.
Qualification
Graduate / https://jobeax.com/link/2DENLGgQM7whDhaE / MBA / PG in Supply Chain, Logistics or Operations preferred.
Technical Competencies
Candidate should have strong working knowledge of:
- WMS / Warehouse systems
- Inbound & GRN
- Putaway
- Inventory management
- Replenishment
- Picking
- Dispatch
- SLA/KPI management
- Excel & operational MIS
- Manpower planning
- RCA & CAPA
- 5S and EHS
- Shift handover/takeover
- Productivity management
BEHAVIOURAL REQUIREMENTS
The candidate should be:
- Strong on-floor operations leader
- Data-driven and process-oriented
- Capable of taking quick operational decisions
- Strong in manpower handling
- Able to work under high-pressure and peak-volume conditions
- Strong in interdepartmental coordination
- Proactive in identifying bottlenecks
- Disciplined in reporting and escalation
- Capable of independently managing the entire warehouse during the assigned shift
experience
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