Position : Assistant Manager - Warehouse Operations

Job Location: Ekrajapura, Hoskote, Bengaluru, Karnataka
Shift: Rotational - Overall Shift Ownership

Joining: Immediate preferred

Salary- Depends upon your Interview

ROLE PURPOSE

The Assistant Manager - Warehouse Operations will act as the overall Shift In-Charge and will be responsible for smooth end-to-end warehouse operations during the assigned shift.

The position will coordinate and control all operational functions:

Inbound → Putaway → Inventory → Replenishment → Picking → Dispatch

The person will be accountable for shift productivity, manpower utilization, SLA achievement, inventory discipline, operational quality, safety and timely escalation of issues.

KEY RESPONSIBILITIES

1. Overall Shift Management

Take complete ownership of warehouse operations during the assigned shift.
Conduct proper shift handover/takeover with the previous and next Shift Manager.
Review pending workload, manpower availability, equipment status and operational priorities at the beginning of every shift.
Conduct pre-shift briefing/KYT with department teams.
Ensure all departments start operations as per scheduled shift timing.
Conduct regular floor/Gemba rounds and resolve operational bottlenecks.
Maintain operational discipline throughout the shift.

2. Inbound Operations

Monitor vehicle reporting, dock allocation, unloading and receiving.
Ensure timely GRN and system inward.
Monitor inbound TAT and Dock-to-Stock performance.
Ensure shortages, excesses and damages are identified and escalated.
Prevent accumulation of inbound backlog.

3. Putaway & Replenishment

Monitor putaway ageing and backlog.
Ensure timely movement of received inventory to designated storage locations.
Ensure fast-moving SKUs are adequately replenished.
Coordinate between Putaway, Inventory and Picking teams to prevent stock availability issues.
Monitor bin/location utilization and housekeeping.

4. Inventory Control

Ensure physical and system inventory discipline during the shift.
Monitor wrong-bin, missing SKU, shortage and inventory discrepancy cases.
Ensure cycle count/reconciliation activities are carried out as planned.
Escalate significant inventory variances immediately.
Ensure damaged/non-saleable inventory is properly segregated.

5. Picking Operations

Monitor order volume against available manpower.
Track picking productivity and order ageing.
Ensure picking SLA is maintained throughout the shift.
Monitor wrong pick, short pick and missed pick.
Reallocate manpower based on order load and hourly productivity.
Coordinate replenishment for fast-moving SKU shortages.

6. Dispatch Operations

Monitor order consolidation, staging and dispatch.
Ensure dispatch cut-off/SLA achievement.
Monitor vehicle/dock availability and loading TAT.
Ensure no avoidable order remains pending at shift closure.
Monitor wrong dispatch, damages and misrouting.
Coordinate closely with transport/last-mile teams.

MANPOWER & PRODUCTIVITY MANAGEMENT

Prepare shift-wise manpower deployment across all departments.
Verify actual attendance against planned manpower.
Monitor absenteeism and arrange manpower balancing wherever required.
Move manpower between departments based on workload and operational priorities.
Track department-wise and individual productivity.
Ensure supervisors/team leaders maintain operational discipline.
Control unauthorized overtime and unproductive manpower.
Ensure adequate manpower availability during peak hours.

SHIFT MIS & REPORTING

The Assistant Manager will prepare/share a Shift Closure Report covering:

Opening and closing backlog
Inbound received vs processed
GRN pending
Putaway completed & pending
Inventory issues/discrepancies
Orders received vs picked
Picking productivity
Orders dispatched vs pending
SLA achievement
Manpower planned vs present
Department-wise productivity
Absenteeism
MHE/equipment downtime
System/WMS issues
Safety/security incidents
Damages/shortages
Major operational issues
Corrective actions taken
Pending points for next shift

No shift should be handed over without documented pending points and clear ownership.

KEY KPIs

CANDIDATE PROFILE

Experience

Preferably 5-8 years of warehouse/e-commerce operations experience.
Minimum 2-3 years in a Assistant Manager/Shift In-Charge role.
Experience handling multiple warehouse functions rather than only one department.
Experience in Quick Commerce / E-Commerce / large fulfilment centre operations strongly preferred.
Must have experience handling high-volume operations and large blue-collar manpower.

Qualification

Graduate / https://jobeax.com/link/2DENLGgQM7whDhaE / MBA / PG in Supply Chain, Logistics or Operations preferred.

Technical Competencies

Candidate should have strong working knowledge of:

WMS / Warehouse systems
Inbound & GRN
Putaway
Inventory management
Replenishment
Picking
Dispatch
SLA/KPI management
Excel & operational MIS
Manpower planning
RCA & CAPA
5S and EHS
Shift handover/takeover
Productivity management

BEHAVIOURAL REQUIREMENTS

The candidate should be:

Strong on-floor operations leader
Data-driven and process-oriented
Capable of taking quick operational decisions
Strong in manpower handling
Able to work under high-pressure and peak-volume conditions
Strong in interdepartmental coordination
Proactive in identifying bottlenecks
Disciplined in reporting and escalation
Capable of independently managing the entire warehouse during the assigned shift

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