2. JOB DETAILS: Position Title: Shift Manager/Assistant Manager/Senior Assistant Manager, Reports to: Store Manager / Cluster Manager, Department: Operations

3. JOB PURPOSE

The Shift Manager plays a critical role in leading store operations during assigned shifts, ensuring outstanding guest experience, team development, and achievement of business goals. This position offers hands-on leadership experience and a clear career growth path.

3. KEY ACCOUNTABILITIES:

1. Leads Operational Excellence & Guest Experience .

Handles all guest concerns using LEADS with urgency and empathy.
Responds to guest feedback with actionable plans to improve service.
Ensures shifts are appropriately staffed to achieve service speed goals.
Empowers the team to satisfy guest needs and resolve concerns effectively.
Executes processes to meet safety, sanitation, and cleanliness standards inside and outside the store.
Communicates guest feedback to the team and involves them in action plans.

2. Builds Team Talent

Handles employee concerns promptly and fairly.
Treats all team members with respect and ensures proper training before deployment.
Provides regular communication on goals and results.
Sources, trains, retains, and develops team members to enhance guest experience.
Executes effective scheduling, cross-training, and deployment.
Implements development plans for high-potential team members.

3. Drives Sales Growth

Owns local store marketing and integrates into the community.
Tracks performance results and communicates goals and action plans to the team.
Ensures restaurant maintenance and cleanliness standards are met.
Guarantees product availability and adherence to quality standards.
Promotes suggestive selling techniques to boost sales.

4. Plans and Communicates

Collaborates with other managers to resolve issues.
Discusses shift plans and goals with the team.
Adjusts assignments during shifts to achieve operational goals.
Executes travel paths and delegates tasks effectively.
Ensures staffing levels meet hospitality and speed objectives.

4. Interactions & WORKING RELATIONSHIPS:

Internal:

· All departments

5. QUALIFICATIONS, EXPERIENCE, & SKILLS:

· Skills: Speaks/Reads English, Math, Onboarding of new employees, Team building, Conflict management, Root cause analysis, problem-solving, at least 18 years of age

· Experience – Minimum 0-3 years of experience in Food Services or Retail industry & IHM Freshers

We are an equal opportunity employer and are committed to fostering an inclusive and diverse workplace. We do not discriminate based on race, colour, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected characteristic as defined by applicable federal, state, or local laws.

We believe that diversity and inclusion drive innovation and success, and we are dedicated to providing a work environment that is free from discrimination and harassment. All employment decisions at Jubilant FoodWorks are based on merit, qualifications, and business needs. We encourage applicants from all backgrounds to apply and join our team

Assistant Manager

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