Assistant Manager - Training (US Mortgage) in Hyderabad, भारत

  Location: Hyderabad (We welcome applications from candidates across India who are open to relocating to Hyderabad for this opportunity)

Shift: US Night Shift
Timings: 6:30 PM – 3:30 AM IST or 9:00 PM – 6:00 AM IST Candidates should be comfortable transitioning across US shifts based on business requirements.

About the Role

We are looking for an experienced Assistant Manager – Training (US Mortgage) to lead and scale training initiatives for our US Mortgage operations.

The role will have end-to-end ownership of mortgage training programs , including new-hire onboarding, upskilling, refresher training, and performance enablement.

The ideal candidate will bring strong US Mortgage domain expertise , excellent training planning and delivery capabilities, and experience in leading trainers, standardizing learning content, and driving measurable performance outcomes.

Key Responsibilities

Training Strategy, Execution & Operational Support

• Design, implement, and continuously improve US Mortgage training programs aligned with business goals.

• Own new-hire onboarding, refresher training, and ongoing skill development .

• Standardize training frameworks, curricula, SOPs, and assessments across mortgage processes.

• Support US Mortgage Operations during periods when training activities are not scheduled, including day-to-day operational activities and other business requirements to ensure continuity.

US Mortgage Domain Ownership
Deliver and govern training across the US Mortgage lifecycle, including:

• Loan Origination & Processing

• Underwriting concepts

• Closing & Post-Closing

• Mortgage Payoff

• Title, HOA & Municipal Liens

• Related mortgage operational workflows

• Ensure training content remains regulatory-compliant and aligned with US industry standards .

Stakeholder & Business Alignment

• Partner with Operations, Quality, and Leadership to identify skill gaps and training needs.

• Translate business requirements into effective training interventions.

• Act as a trusted advisor on training effectiveness and workforce readiness.

Training Metrics & Effectiveness

• Define and track KPIs including certification scores, nesting success, productivity ramp-up, and error reduction .

• Analyze training impact and drive data-backed improvements.

• Support audits and quality reviews related to training compliance.

Learning Tools & Content Management

• Manage training documentation, knowledge repositories, and LMS usage, where applicable.

• Leverage virtual training tools to deliver engaging and scalable learning experiences.

• Continuously enhance content using feedback, performance data, and industry best practices.

Required Skills & Qualifications

• 8+ years of experience in Training/L&D , with at least 3–4 years in a managerial training capacity .

• Strong US Mortgage domain expertise – Mandatory.

• Proven experience in training delivery, curriculum design, and trainer enablement .

• Excellent presentation, facilitation, and communication skills.

• Strong understanding of adult learning principles, ADDIE model, and performance-based learning .

• Proficiency in MS Office for reports, dashboards, and data analysis.

• Experience conducting virtual training for US-aligned teams .

Preferred Qualifications

• Experience in Mortgage Operations, Title Services, or Real Estate Services .

• Exposure to LMS platforms, e-learning tools, and digital training formats .

• Certifications in Training, Instructional Design, or L&D are an added advantage.

• Experience scaling training programs for high-volume operations .

If you have strong US Mortgage expertise and a passion for developing high-performing teams through learning, we’d love to hear from you. Apply now!

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