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Job Description

Oversee daily operations of the all-day dining outlet, ensuring smooth service delivery and adherence to operational standards
Supervise, train, and mentor outlet staff, including servers, kitchen personnel, and support staff, whilst fostering a positive work environment
Maintain exceptional guest service standards and ensure guest satisfaction through regular interaction and feedback management
Monitor and control food and beverage costs, inventory levels, and stock rotation to optimise profitability
Ensure compliance with health, safety, and hygiene regulations, conducting regular inspections and audits
Manage reservations, table allocations, and guest flow to maximise outlet capacity and revenue
Prepare and analyse operational reports, including sales figures, labour costs, and performance metrics
Implement and maintain quality assurance procedures for food presentation, taste, and service consistency
Address guest complaints and concerns promptly, implementing corrective measures as necessary
Collaborate with the culinary team to develop menus, seasonal offerings, and promotional initiatives
Conduct staff briefings and performance reviews, identifying training needs and development opportunities
Manage scheduling and rostering to ensure adequate staffing levels during peak and off-peak periods
Liaise with other departments (housekeeping, front office, maintenance) to ensure seamless hotel operations
Maintain outlet cleanliness, ambiance, and aesthetic standards in accordance with Fairmont brand guidelines

Qualifications

Minimum 5-6 years of progressive experience in food and beverage operations management
Proven track record managing all-day dining outlets or similar hospitality establishments
Strong knowledge of food safety, hygiene standards, and health and safety regulations
Demonstrated proficiency in profit and loss (P&L) management and cost control
Excellent leadership and staff management capabilities with experience in training and development
Strong communication and interpersonal skills with the ability to build effective relationships
Proficiency in hospitality management systems and point-of-sale (POS) software
Ability to work flexible hours, including evenings, weekends, and public holidays
Hospitality management qualification, diploma, or relevant professional certification
Experience working within luxury hotel environments or premium hospitality brands
Knowledge of revenue management and yield optimisation strategies
Experience in menu development and collaboration with culinary teams
Advanced proficiency in Microsoft Office applications and data analysis
Familiarity with guest feedback management systems and quality assurance procedures

Additional Information

WHAT IS IN IT FOR YOU:

Come As You Are
Work With Purpose
Grow, Learn and Enjoy
Explore Limitless Possibilities

Assistant Manager Outlet (All Day Dining) - Fairmont Agra

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