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Job Description

Oversee all aspects of in-room dining operations to ensure exceptional guest experiences and service excellence
Manage and supervise the in-room dining team, including scheduling, training, performance management, and professional development
Ensure consistent delivery of high-quality food and beverage service in accordance with Fairmont standards and brand guidelines
Monitor operational efficiency, including order accuracy, delivery times, and guest satisfaction metrics
Maintain strict adherence to food safety, hygiene, and health regulations across all in-room dining operations
Collaborate with the culinary team to develop and refine in-room dining menus that align with guest preferences and seasonal offerings
Manage inventory levels, food costs, and portion control to optimise profitability whilst maintaining quality standards
Handle guest complaints and concerns professionally, implementing corrective actions to ensure guest satisfaction and loyalty
Conduct regular quality audits and inspections of food presentation, service standards, and room cleanliness
Analyse operational data and guest feedback to identify opportunities for service improvement and revenue enhancement
Liaise with front office, housekeeping, and other departments to ensure seamless coordination and guest service delivery
Ensure compliance with all company policies, procedures, and local regulations governing food and beverage service

Qualifications

Minimum 5-6 years of experience in food and beverage operations management, with at least 2 years in a supervisory or assistant manager role
Proven experience managing in-room dining or room service operations in a luxury hospitality environment
Diploma or certification in Hotel Management, Hospitality Management, or equivalent professional qualification
Strong knowledge of food safety, hygiene standards, and health regulations (FSSAI certification or equivalent)
Demonstrated proficiency in hospitality management systems and point-of-sale (POS) software
Excellent leadership and team management capabilities with experience in staff training and performance management
Outstanding communication and interpersonal skills with the ability to liaise effectively across departments
Strong analytical and problem-solving abilities with experience in operational data analysis and reporting
Proficiency in English (written and spoken); additional language skills are advantageous
Experience working with luxury hotel brands or five-star properties
Certification in Food Safety or Advanced Hospitality Management
Experience in menu development and culinary collaboration

Additional Information

WHAT IS IN IT FOR YOU:

Come As You Are
Work With Purpose
Grow, Learn and Enjoy
Explore Limitless Possibilities

Assistant Manager Outlet In Room Dining - Fairmont Agra

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