We're looking for a dynamic and results-driven Assistant Manager - Outlet to join our team. In this pivotal role, you'll oversee the daily operations of our outlet while fostering a collaborative, high-performance environment. You'll be responsible for driving sales growth, ensuring exceptional customer experiences, and maintaining operational excellence. This is an excellent opportunity for a detail-oriented leader who is passionate about retail operations and committed to developing talent while achieving ambitious business goals.
Oversee and manage all daily outlet operations, ensuring strict compliance with company policies, procedures, and established standards
Lead, mentor, and develop outlet staff to build a high-performance culture, support career growth, and conduct regular performance reviews
Drive sales performance and revenue targets through strategic planning, team motivation, and implementation of effective promotional campaigns
Monitor and analyze key performance indicators, sales metrics, and operational data to identify opportunities for improvement and optimization
Manage inventory levels, stock rotation, outlet cleanliness, safety standards, and visual merchandising to maintain a premium customer environment
Ensure exceptional customer service standards are consistently met and handle customer complaints with professionalism, empathy, and transparency
Prepare and submit regular reports on outlet performance, sales trends, operational challenges, and strategic recommendations to senior management
Collaborate with cross-functional teams to support company-wide initiatives, strategic objectives, and organizational goals
Handle cash management, reconciliation, and financial accuracy while maintaining compliance with financial protocols
Maintain and optimize point-of-sale (POS) systems and leverage technology to enhance operational efficiency
Qualifications
Diploma or degree in Hospitality, Hotel Management, Food & Beverage Management, or a related field.
5–7 years of relevant Food & Beverage experience ,
Previous experience in a supervisory or management role within Food & Beverage is required.
Experience managing an outlet, bar, restaurant, lounge, or similar operation is preferred.
Strong knowledge of Food & Beverage service standards and operational procedures.
Good knowledge of HACCP, food safety, hygiene, and sanitation standards .
Experience with beverage cost control, stock management, requisitioning, and inventory procedures.
Experience in staff scheduling, training, coaching, and performance management.
Good computer skills and familiarity with relevant hotel/F&B systems.
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