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Job Description

Oversee daily housekeeping operations to ensure all guest rooms and public areas meet Fairmont's exacting standards of cleanliness and presentation
Supervise and manage the housekeeping team, including scheduling, training, performance evaluation, and staff development
Conduct regular inspections of guest rooms, corridors, and common areas to maintain consistency with hotel quality standards
Manage inventory of cleaning supplies, linens, and equipment; coordinate procurement and cost control measures
Respond promptly to guest requests and complaints related to housekeeping services, ensuring swift resolution and guest satisfaction
Implement and maintain health, safety, and hygiene protocols in accordance with hotel policies and local regulations
Liaise with other departments (Front Office, Maintenance, Guest Services) to ensure seamless hotel operations
Prepare and submit daily, weekly, and monthly reports on housekeeping operations, staffing, and budget performance
Identify opportunities for process improvement and implement efficiency measures to optimise operational costs
Ensure compliance with environmental sustainability initiatives and green housekeeping practices
Conduct induction and ongoing training programmes for housekeeping staff on cleaning techniques and service standards
Manage lost and found procedures and coordinate with relevant departments regarding guest belongings
Monitor staff attendance, punctuality, and adherence to uniform and conduct standards
Participate in hotel meetings and contribute to strategic planning for departmental improvements
Support the General Manager and Executive Housekeeper in achieving departmental and hotel-wide objectives

Qualifications

Minimum 3-5 years of experience in housekeeping operations, with at least 2 years in a supervisory or management role
Proven track record of managing housekeeping teams in a luxury hotel or hospitality environment
Strong knowledge of housekeeping standards, cleaning protocols, and best practices in the hospitality industry
Excellent organisational and time management skills with the ability to manage multiple priorities simultaneously
Proficiency in hotel management systems and housekeeping software
Demonstrated ability to conduct staff training, performance evaluations, and provide constructive feedback
Sound understanding of health, safety, and hygiene regulations relevant to hospitality operations
Strong communication and interpersonal skills with the ability to liaise effectively across departments
Ability to prepare and analyse operational reports, budgets, and performance metrics
Fluency in English; additional language skills are advantageous

**Preferred

Qualifications

:**

Certification or diploma in Hotel Management, Hospitality Management, or related field
Experience with luxury hotel chains or international hospitality brands
Knowledge of environmental sustainability practices and green housekeeping initiatives
Experience in staff recruitment, retention, and development programmes
Familiarity with inventory management and procurement processes
Proven experience in process improvement and operational efficiency optimisation
Customer service excellence with a demonstrated commitment to guest satisfaction

Additional Information

WHAT IS IN IT FOR YOU:

Come As You Are
Work With Purpose
Grow, Learn and Enjoy
Explore Limitless Possibilities

Assistant Manager Housekeeping - Fairmont Agra

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