We are more than 230,000 hospitality experts placing people at the heart of what we do, creating emotion for our guests, and nurturing passion for service and achievement beyond limits. Building on the strength of our teams and of our integrated ecosystem of leading brands, personalized services and expert solutions, we break new ground to reimagine hospitality and inspire new ways to experience the world.
Job Description
Assist the Executive Housekeeper in managing and directing all Housekeeping activities in the hotel to ensure that the highest levels of cleanliness and guest satisfaction & also maintaining high level of service and cleaning & maintenance standards in all areas of responsibilities.
To assign duties, inspect work, and investigate complaints regarding Housekeeping service and equipment and hence take corrective action.
Establish standards and procedures for the work of Housekeeping team and plan work schedules to ensure adequate service.
To direct and control the Housekeeping operations and staff of the Housekeeping department.
Any matter which may effect the interests of hotel should be brought to the attention of the Management.
Assist the Executive Housekeeper to plan and coordinate the activities of housekeeping supervisors and the team.
Establish and maintain seamless co-ordination & co-operation with all departments of the hotel to ensure maximum cooperation, productivity, morale and guest service.
Maintain appropriate staffing levels in order to consistently provide excellent guest service.
Provide effective support to the team to enable them to provide a range of effective and efficient services.
Ensure that the team has been trained for all safety provisions.
Motivate and develop staff to ensure smooth functioning of the department and promote teamwork.
Respond to customer queries by resolving issues in a timely and efficient manner to ensure customer satisfaction.
Assist the Executive Housekeeper to formulate yearly business plan and budget.
Ensure to maintain department budget within established guidelines and explain monthly variances.
Identify optimal, cost effective use of the resources and educate the team on the same.
Maintain cost controls through proper scheduling and inventory management.
Inspect guest and public areas on a regular basis to ensure that the furnishings, facilities and equipments are clean and in a good condition.
Ensure to maintain appropriate grooming standards in hygiene, uniforms, appearance, posture and conduct of the Housekeeping personnel.
Inspect all renovation projects and ensure rooms are defect free prior to release.
Assist in all inventories and ensure to coordinate the training programes.
Coordinate all repairs & refurbishments.
Ensure to conduct daily briefings in order to provide effective and efficient services.
Conduct follow-up to ensure that high standards of quality are maintained and that all procedures are adhered to.
Ensure to inspect the rooms on a regular basis.
Coordinate operations with Department coordinators, supervisors and other Departmental Managers to ensure operational readiness, efficiency in resource utilization, and the prompt delivery of services.
Coordinate the making of new uniforms and also maintain the records of condemn linen and uniforms.
Ensure that all records regarding uniforms are maintained.
Interact with guests and personnel of the hotel in an efficient and friendly manner.
Ensure that preventative maintenance of furniture, carpeting, equipment and supplies is an on-going process.
Ensure that the highest standards of cleanliness, maintenance and safety are practiced in the Housekeeping department and in all other areas of the hotel.
To plan and organize the operations to effectively achieve and maintain the established standards of cleanliness in interiors, guest rooms, corridors, public areas and back of the house areas.
Leadership skills that utilize persuasion and motivation to attain organizational goals is the most desirable management quality, followed by honesty, integrity, ethical behaviour, tactfulness, openness, and cultural awareness;
Ability to accept responsibility;
Self confidence, motivation, drive and tenacity;
Ability to enhance organizational performance;
Ability to clearly delegate tasks and responsibilities;
Ability to think strategically, inductively, and creatively;
And the propensity to recognize and acknowledge other peoples’ ideas.
During the course of your employment with the Hotel you may be required to stay back or work extended hours as and when the need arises during hotel operations against the responsibility assigned to you.
You might be required to do night shifts or be flexible to work in any shift as per the requirement of the department or the hotel.
Additional Information
•Employee benefit card offering discounted rates at Accor hotels worldwide.
•Develop your talent through Accor’s learning programs.
•Opportunity to grow within your property and across the world!
•Ability to contribute to the community and make a difference through our Corporate Social Responsibility and Environmental, Social, and Governance (ESG) activities.
... the life that awaits you at Accor, visit Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS" Job Description - Assist the Housekeeping Manager in planning, organising and supervising the housekeeping department, including guest rooms, public areas, laundry and linen services. - Inspect guest ...
... program for all guestrooms and public space. • Manages linen inventory and guest supplies and assists in the ordering of supplies as necessary. • Supervises Housekeeping and all related areas in the absence of the Director of Services or Housekeeping Manager. • Observes service behaviors of employees and provides feedback ...
... Assist the Executive Housekeeper in planning and organizing the housekeeping department, all public areas, guest rooms, laundry and linen. - Ensure that all Housekeeping duties are carried out to the highest standard in order to provide guests with maximum efficiency of service and comfort. - Monitor the Housekeeping ambassadors’ ...
... at floor level. Manage and supervise all tasks of his/her team - Ensure cleanliness of guest rooms, guest room balconies, guest corridors, linen rooms and housekeeping pantries according to standards and procedures set - Supervise public areas - Replenish guest supplies and ensure that guests requests are promptly attended ...
Role Summary We are looking for an experienced Assistant Facility Manager to manage end-to-end housekeeping operations across hospital, academic, hostel and campus facilities, ensuring high standards of cleanliness, hygiene, infection control and operational discipline. Key Responsibilities - Manage housekeeping operations, ...
Company Description The Hoxton, Bangalore We are seeking an innovative and goal-oriented Assistant Manager Housekeeping to join our dynamic team for The Hoxton Bengaluru City. The Hoxton is opening its very first neighbourhood hotel in Asia, coming to India’s Bengaluru city centre in 2026. This is a major milestone for ...
... Marriott Hotel Kolkata is hiring, energetic, passionate and experienced candidate for the position of Assistant Manager - Housekeeping. Job Responsibilities of Assistant Manager - Housekeeping: - Should have an eye for detail and the ability to effectively deal with guests, other departments and housekeeping staff. - Obtains ...
... program for all guestrooms and public space. • Manages linen inventory and guest supplies and assists in the ordering of supplies as necessary. • Supervises Housekeeping and all related areas in the absence of the Director of Services or Housekeeping Manager. • Observes service behaviors of employees and provides feedback ...
... program for all guestrooms and public space. • Manages linen inventory and guest supplies and assists in the ordering of supplies as necessary. • Supervises Housekeeping and all related areas in the absence of the Director of Services or Housekeeping Manager. • Observes service behaviors of employees and provides feedback ...
... quo! #BELIMITLESS" Job Description **Key Responsibilities:** - Oversee and manage all stewarding operations, including dishwashing, laundry, and general housekeeping support services to maintain the highest standards of cleanliness and hygiene - Supervise, train, and mentor stewarding staff members, ensuring consistent ...