Assistant Manager - Front Office in Marathi, Maharashtra, भारत
Fortune Select Exotica ,Navi Mumbai
Marathi, Maharashtra, भारत
Fortune Select Exotica, Navi Mumbai offers well-appointed rooms, modern best-in-class amenities, with warm personalized service. Situated in Vashi, one of the most developed nodes of the city, the hotel provides a perfect blend of contemporary world class facilities with traditional Indian hospitality and is the preferred destination in Navi Mumbai for the discerning business travelers. Fortune Select Exotica, Navi Mumbai has been a recipient of the World Luxury Hotel Award in the Business hotel category for the year 2010 as well as 2011. Winners of this award set the benchmark for luxury hotels in achieving recognition for their world class facilities and service excellence. Navi Mumbai, declared as one of the best new planned cities in the world by the National Geographic channel, is a satellite twin city of Mumbai and is planned to fulfill the various requirements of a metropolitan city. Fortune Select Exotica, Navi Mumbai is conveniently located in an area that boasts of a bustling city life with International Convention Center, International Exhibition Center, International Super Malls, Hospitals and Nursing-homes, Golf Course, Sporting Complex and Hotels. 25 km (around 45 min drive) from Chhatrapati Shivaji International Airport 40 kms (around an hour and half drive) from Panvel Railway Station; 35 kms from Mumbai Central 1.5 km from the TTC MIDC area of Mahape, Turbhe, Pawne Industrial Area. It’s 30 km (around an hour’s drive) from Jawaharlal Nehru Port Terminus which is one of the biggest ports in India. 8 km from Airoli Tech Park which is an SEZ which houses magnanimous set ups of companies like Accenture, WNS, Wipro, Capgemini etc. 2 km from Inorbit Shopping Mall and Vashi business hub Pune – 140 kms; Lonavla – 60 kms; Elephanta Caves– 40 kms; Imagica - 60 kms 25 kms from Taloja MIDC which houses the Auto and Glass manufacturers and chemical factories like Asahi Glass, Technova etc.
For the role of Assistant Manager-Front Office, We Fortune Select Exotica in Navi Mumbai is seeking a dynamic, vivacious, passionate, and experienced applicant.
Duties and Responsibilities of Assistant Manager-Front Office:
Customer Satisfaction (Guest Feedback, Social Media Review).
Showing Initiative, Problem Solving, Staff Training, Team Leading.
Manages and motivates the Front Office team in order to provide a high standard of service for customers.
Welcomes guests and fosters customer loyalty through his/her friendly manner.
Develops high quality relationships with guests throughout their stay.
Handles any guest complaints or contentious issues that cannot be settled directly by team members and provides a fast solution.
Oversee and supervises guest arrivals and departures with the front office executive and duty managers.
Provide high level of customer service and maintain a high profile in the day to day front office operations.
Ensure that personalized service is offered to each and every guest.
Ensures that the pricing policy and internal audit procedures are duly applied.
Supervises the management of debtors, group and individual guest invoicing and cash operations.
Monitor all executive floor executives to ensure maximum guest satisfaction through personal recognition and prompt cordial attention from arrival through departure.
Prepare monthly and daily revenue report and circulate to all HOD's.
Prepare Room revenue and occupancy forecast take action on rate strategies.
Is involved in recruitment of new team members for front office.
Integrates and trains employees, providing support for skills development.
Ensures that all front desk employees are well presented (uniforms, personal hygiene etc), and also punctual.
Ensures that the workplace remains clean and tidy
Ensure team members have current knowledge of hotel products, services, facilities, events, pricing and policies and knowledge of the local area and events.
Makes sure that the hotel's pricing policy and sales pitches are duly applied in order to optimise REVPAR
Have a good knowledge of all systems and standard operating procedures of front office.
Ensures that guest documentation and information is available and up-to-date.
Other Skills and Requirements:
Minimum 2 years of working experience in a relevant role.
Well developed communication and customer relations skills.
Highly organized, results-oriented with the ability to be flexible and work well under pressure.
Knowledge of Opera / Fidelio / Other world Class Property Management System is required.
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