Company Description

Join us at Accor, where life pulses with passion!

As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and challenging the status-quo.

By joining us, you will become a Heartist®, because hospitality is, first and foremost, a work of heart.

You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfil yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world!

You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment.

Everything you will do with us, regardless of your profession, will offer a deep sense of meaning, to create lasting, memorable and impactful experiences for your customers, for your colleagues and for the planet.

Hospitality is a work of heart,
Join us and become a Heartist®.

Job Description

Job Title: Assistant Manager - Catering Sales

Department: Sales and Marketing

Location: Sofitel, Mumbai-BKC

Job Purpose

Within the framework of the sales policy, manage and implement sales and distribution strategy in his business scope (Segment or region) in order to increase the total sales volume and hotel Market Share.

Key Interactions

Internally

DOSM,DOS& Director of Revenue,
Marketing Team
Global Sales Team-Account Managers.
International Sales Coordinators

Externally

Corporate (B to B) clients including procurement, meeting planners, company decision makers.
Wholesalers, Travel Agencies, MICE companies

Primary Responsibilities

•Understanding the global Accor sales strategy and distribution channels

•Being able to translate the strategy into a hotel approach

•Working with various hotel teams to achieve goals

•Collaborating permanently with the Account Managers and hotel teams in order to preserve the “one face to the customer” strategy.

Other Responsibilities

Financial

Achieve business targets by managing the total revenue and Market share, develop where possible sales through TARS connected channels, in favor of hotel direct channels.

Operational

Define and implement the hotel sales strategy in accordance with the country/brand global strategy
Identify business opportunities and ensure clients loyalty in the hotel through the promotion and enrolment to Accor loyalty programs.

Business plan /Analysis

Track, analyse and report business trends in the market with some appropriate recommendations for new opportunities through the use of ANAIS.

Team Management

Shadowing new joiners in the Sales Team.

General Duty

Ensure that a “Sales culture & performance” is spread in the hotel, through the participation in Sales & Revenue meetings and regular information provided to the hotel teams

Competencies

Personal

Result Oriented
Proactivity
Analysis / Conceptualization / Strategy
Persuasion
Sense of Relationship
External and internal environment understanding
Customer Focus

Technical

Spoken and written English
Professional experience
Accor sales tools
Excel & PowerPoint
ANAIS
Distribution & Reservation systems
Sales techniques
Expertise in the segment

Qualifications

Knowledge and Experience

Business or Hotel School / University degree
Hotel operational experience is a plus
Minimum 5 years of hotel sales experience

Additional Information

Competencies

Strong leadership, interpersonal and training skills
Good communication and customer contact skills
Service oriented with an eye for details
Ability to work well in stressful & high-pressure situations
A team player & builder
A motivator & self-starter
Well-presented and professionally groomed at all times

Assistant Manager - Catering Sales

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