Assistant General Manager in Kerala, India - Jobeax
Vacancy description
Assistant General Manager in भारत
The Hosteller
भारत
Job role: General manager/Assistant general manager
Location: South India (Kerala/Karnataka/Goa)
Department: Hotel operations
Job experience: 5+ years
Job brief
A general manager/assistant general manager shall be responsible for supervising management of the company's backpacker hostel effectively. He/she shall be entrusted to effectively manage a 35-50-key hotel/hostel, overseeing multiple facets of operations, including front office, housekeeping, human resource management, F&B, guest experience, R&M & engineering, security & safety, etc., as per the company's standard operating procedures.
Key responsibilities
Understanding of the hospitality/hotel industry with extensive work experience
Understanding of the company's vision, business expansion plans, operational standards, etc.
Understanding the nuances of managing a hotel under a brand network and optimizing its operations with a bird's-eye view
Understanding hotel pre-launch phase, day-to-day operations, etc.
Understanding of various functions including front desk, housekeeping, F&B, engineering, etc.
Supervising various functions and human resources (blue/white collar)
Managing operational quality with attention to detail on various parameters such as infrastructure, services, staff, operations, etc. to ensure high service quality
Handling & resolving escalations and grievances
Managing P&L and cost-effectiveness while ensuring high service quality
Motivating, mentoring and aligning staffs
Liaising with various departments such as local police, health/fire/safety departments, local vendors, etc. and ensuring a cordial relationship
Coordinating with other departments within the company to help resolve issues
Qualifications
Hospitality graduate/post-graduate or diploma in hospitality
Min. 5 years of experience in a hotel, hostel, guest house, etc.
Extensive operational knowledge of hotel operations
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