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Job Description
Overall in-charge of operations at all areas of Front Office, including Front Desk, Guest Relations, Pullman Connect, Business Centre, Airport Services, Doormen, Concierge and Bell Services and Executive Lounge.
Train and develop Assistant Managers, Managers, Executives and Supervisors in the department, in technical, administrative and managerial abilities, keeping an eye on future growth and succession planning.
Assist Front Office Manager in his duties and lead Front Office Department in his absence.
Lead by example on aspects of courtesy, helpfulness and grooming/overall presentation, setting the standard for all team members.
Assist, review and carry out performance appraisals of relevant department associates on time as scheduled (delegated in some areas).
Develop departmental training activity plans and ensure continuous professional development of all staff members.
Ensure that the entire department maintains compliance with Policies and Procedures as per the guidelines and hotel standards.
Assist Front Office Manager with establishing written guidelines and control mechanisms for operational consistency.
Maintain staffing levels in line with hotel occupancy and productivity, ensuring optimal resource allocation.
Ensure that checklists are followed in all sections of Front Office and conduct regular quality assurance inspections.
Ensure that check-ins and check-outs are efficient within the required timeframe and as per defined standards, whilst ensuring all guests entering the hotel are welcomed appropriately.
Manage guest feedback and complaints with professionalism, ensuring timely resolution and follow-up to enhance guest satisfaction.
Oversee revenue management initiatives and rate optimisation strategies in coordination with the Front Office Manager.
Monitor and control departmental budgets, identifying cost-saving opportunities whilst maintaining service excellence.
Liaise with other departments to ensure seamless coordination and delivery of integrated guest services.
Qualifications
Bachelor's degree in Hotel Management, Hospitality Management, Tourism, or a related field.
A diploma in Hotel Management may also be accepted by some hotels.
Minimum5-7 years of progressive experience in front office operations within a luxury hotel environment.
Proven supervisory or management experience with the ability to lead, train, and develop team members.
Proficiency in hotel property management systems (PMS) and related front office software applications.
Excellent communication and interpersonal skills with the ability to interact professionally with guests and staff at all levels.
Strong problem-solving abilities and a customer-centric approach to guest relations and complaint resolution.
Fluency in English; proficiency in additional languages (particularly Hindi or other Indian languages) is highly desirable.
Certifications in hospitality management, customer service, or front office operations are an added advantage.
Demonstrated commitment to maintaining high standards of personal grooming, presentation, and professional conduct.
Front Office Assistant Start Date Starts Immediately CTC (ANNUAL) ₹ 2,00,000 - 2,20,000 ₹ 2,00,000 - 2,20,000 /year Experience 1 year(s) 1 year(s) Apply By 14 Nov' 26 Posted 3 days ago Job Be an early applicant About the job Are you a detail-oriented and customer-focused individual looking to make a difference in people's ...
... satisfaction - Implement and maintain health, safety, and hygiene protocols in accordance with hotel policies and local regulations - Liaise with other departments (Front Office, Maintenance, Guest Services) to ensure seamless hotel operations - Prepare and submit daily, weekly, and monthly reports on housekeeping operations, ...
Company Description "Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality.
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... of business strategies for the hotel which are aligned with Radisson’s overall mission, vision values and strategies - Develops and implements strategies for front office, bell stand, parking, concierges, etc. that support achievement of the hotel’s goals - Monitors status regularly and adjusts strategies as appropriate ...
... Live Limitless – a lifestyle loyalty program providing access to a wide variety of rewards, services and experiences. Job Description Job Purpose To support the Front Office team in day-to-day operations while gaining practical knowledge and experience in guest services, check-in and check-out procedures, guest communication, ...
... Live Limitless – a lifestyle loyalty program providing access to a wide variety of rewards, services and experiences. Job Description Job Purpose To support the Front Office team in day-to-day operations while gaining practical knowledge and experience in guest services, check-in and check-out procedures, guest communication, ...
... standards, and room cleanliness - Analyse operational data and guest feedback to identify opportunities for service improvement and revenue enhancement - Liaise with front office, housekeeping, and other departments to ensure seamless coordination and guest service delivery - Ensure compliance with all company policies, procedures, ...
... to perform duties in employees' absence. • Coaches, counsels and encourages employees. • Handles employee questions and concerns. • Supports all areas of the Front Office in the absence of the Front Office or Front Desk Manager. • Guides daily Front Desk shift operations. • Communicates performance expectations to employees ...
... to perform duties in employees' absence. • Coaches, counsels and encourages employees. • Handles employee questions and concerns. • Supports all areas of the Front Office in the absence of the Front Office or Front Desk Manager. • Guides daily Front Desk shift operations. • Communicates performance expectations to employees ...