Renowned for creating “Yours Truly” service, Sayaji Group of Hotels is a sophisticated collection of individually designed hotels catering to both leisure and business travellers with stylish guest rooms and versatile meeting facilities. Besides earning recognition for our world-class amenities and services in the hospitality sector, Sayaji has spread its wings with its Pan-India presence. Sayaji Group of Hotels is known for its bespoke experiences and signature hospitality. We are a home-grown Indian brand competing with the biggest hotel entities from across the globe. The management solely believes in providing exemplary luxury, quality, and service. The brand works on combining diversity with culture and inheriting the core values, especially including taking utmost care of people and their well-being. Our services and amenities are 360° in the truest sense. TIn a city famed for gold jewellery and silk, it would only make sense for you to stay in a 5-star business hotel that delivers the same value in terms of luxury, amenities, food, and stay. Sayaji Rajkot is the luxurious go-to destination for all the elite residents and guests of the city who wish to experience a stay par excellence. At Sayaji Rajkot, you are welcomed by the world-class decor, grand banquet halls, plush rooms, a decadent dining experience, and a hospitable hotel staff. Here, your every whim is fulfilled and your every need is catered to. Experience the next level of hospitality only at Sayaji Rajkot. Enquire and book your stay today!
We are searching for a committed Assistant Front Office Manager to oversee our front office operations at Sayaji Hotel Rajkot. You'll be expected to greet and welcome customers, respond to their inquiries and complaints, handle booking and appointment calendars, and keep the reception area clean and tidy in this position.
You need have great time management and organisational skills, as well as financial awareness, to be a successful assistant front office manager. A top-notch front desk manager should be able to deliver excellent customer service while also being a strong leader.
Assistant Front Office Manager Responsibilities:
Defining and implementing front desk objectives and procedures.
Hiring and training staff and managing the shift schedules.
Tending to guests' complaints and questions and providing exceptional customer service.
Ensuring that the front desk and reception area is kept clean and organized.
Maintaining front desk office supplies and equipment.
Managing budgets, records, and contracts.
Supervising staff and all front desk activities including bookings, appointments, phone calls, and emails.
Conducting performance reviews with the front desk staff.
Generating reports and feedback for presentation to the general manager.
Performing administrative duties such as filing and updating records, among others, as needed.
Assistant Front Office Manager Requirements:
Bachelor's degree in hospitality or similar.
A minimum of 2 years of experience as a assistant front office manager or similar.
Proficient in hotel front office software such as HotelKey, innRoad, and Cloudbeds.
Good understanding of procedures and practices in the hospitality industry.
Excellent written and verbal communication skills.
Strong organizational and time management skills.
The ability to provide exceptional customer service.
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