Key Responsibilities

Incident & Problem Management

Lead major incident (MI) bridges and restore service with minimum business impact.
Handle all L3 escalations , perform deep diagnostics across Java, JVM, middleware, OS, and infra.
Own technical RCAs , drive long‑term and systemic remediation.
Identify recurring failure patterns and risks.

Reliability Engineering

Apply SRE principles : SLIs/SLOs, error budgets, resilience patterns.
Tune JVM parameters , analyze thread/heap dumps, and improve performance.
Influence application architecture for fault tolerance, scalability, and recoverability .
Validate DR readiness , failover behavior, and resilience testing outcomes.

Change, Release & Risk

Automation, Monitoring & Observability

Build advanced automation using Shell/Python/PowerShell .
Develop frameworks for health validation , automated recovery, and compliance checks.
Define observability standards; optimize alerts and improve MTTR .

Leadership & Mentorship

Skills & Qualifications

Technical (Mandatory)

Strong knowledge of application architecture, distributed systems, and middleware .
Java expertise : JVM internals, GC, memory management, thread/heap dump analysis, performance tuning.
.Net -- CLR internals, garbage collection, memory management, thread/dump analysis, and application performance tuning.
Strong Unix/Linux , networking basics, and advanced scripting ( Shell/Python/PowerShell/VBS ).
Advanced SQL and understanding of databases; Autosys (or equivalent scheduler).
Handson with observability tools : Splunk, AppDynamics/Dynatrace, ELK, Grafana, Prometheus.

Reliability & Operations

Major incident leadership, deep RCA, change/release readiness, DR & resilience engineering.
Experience in regulated production environments .

Soft Skills

Experience & Education

7–12+ years in Application Reliability, Production Support, SRE, or platform operations.
Bachelor’s degree in Computer Science/Engineering or equivalent.
ITIL, cloud, or industry certifications (preferred).
Banking/financial domain experience (preferred).

Working Conditions

Applications Support Specialist

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