Application Support specialist in भारत

Please note that experience with BY WMS is mandatory, while knowledge of Centiro will be considered an added advantage.

Task Description:

• Work as 1st and 2nd level support for internal applications

• Responsible for testing and release to production

• Support Incident, Problem and Critical Incident Management as required; prioritise requests in accordance with agreed criteria and the needs of the organisation in accordance with SLAs

• Maintain good working relationships with appropriate internal and external DHL customers

• Provide technical support to users of business applications, using standard ITS processes and procedures

• Provide verbal and written technical reports to specialists on aspects of system status.

• Provide technical reports to users and managers.

• Plan, execute and support implementations so the applications themselves are deployed with minimal disruption to the production environment and meet established standards. Provide deployment services for area of competence

• Investigate problems and other requests for support and determines appropriate actions

• Liaise with staff/ vendor responsible for the development of system enhancements to overcome known problems

Work Result: Deliver L2 Technical support

Skill Area: Infrastructure

Technology: Linux

Proficiency - Technology: Expert

Secondary Skill Area: Data Management & Analytics

Secondary Technology: Oracle DB

Proficiency - Secondary Technol

Responsibilities

  Please note that experience with BY WMS is mandatory, while knowledge of Centiro will be considered an added advantage.
Task Description:

• Work as 1st and 2nd level support for internal applications
• Responsible for testing and release to production
• Support Incident, Problem and Critical Incident Management as required; prioritise requests in accordance with agreed criteria and the needs of the organisation in accordance with SLAs
• Maintain good working relationships with appropriate internal and external DHL customers
• Provide technical support to users of business applications, using standard ITS processes and procedures
• Provide verbal and written technical reports to specialists on aspects of system status.
• Provide technical reports to users and managers.
• Plan, execute and support implementations so the applications themselves are deployed with minimal disruption to the production environment and meet established standards. Provide deployment services for area of competence
• Investigate problems and other requests for support and determines appropriate actions
• Liaise with staff/ vendor responsible for the development of system enhancements to overcome known problems
Work Result: Deliver L2 Technical support
Skill Area: Infrastructure
Technology: Linux
Proficiency - Technology: Expert
Secondary Skill Area: Data Management & Analytics
Secondary Technology: Oracle DB
Proficiency - Secondary Technol

Qualifications

Any Degree