Application Support Analyst - Loan Origination System in भारत

Key Responsibilities : - Provide prompt, courteous, and effective support for technical issues related to our mortgage systems, including troubleshooting and identifying system errors, user access problems, and configuration issues.- Engage directly with users through calls and video meetings to walk through problems and provide a personal, solutions-focused experience.- Maintain consistent communication with users, ensuring timely updates and clear expectations until resolution.- Take full ownership of assigned tickets, following through until resolution or a proper handoff is completed.- Proactively communicate status updates, even when investigations are ongoing.- Capture key details, troubleshooting steps, and outcomes in real-time within tickets and knowledge bases.- Research prior cases, internal resources, and documentation before escalating issues, and record findings for visibility and continuity.- Partner with engineering teams and stakeholders to identify system-process improvements and suggest enhancements for efficiency.- Contribute to developing and updating user guides, FAQs, and internal documentation.- Ensure compliance with company policies, industry regulations, and best practices related to loan origination and data security.- Model professional communication by being clear, patient, and free of unnecessary jargon.- Actively participate in meetings with camera on, building presence, accountability, and team engagement.- Additional responsibilities as assigned due to business https://jobeax.com/link/2vWPcPRCIeLwFwi3 & Skills : - Extensive experience with Encompass Loan Origination System and a strong understanding of mortgage lending processes. Minimum of 3 years of experience in a similar role.- Proficiency in Encompass LOS administration, troubleshooting, and system configuration. Familiarity with related technologies and integration points.- Strong analytical and problem-solving skills with the ability to diagnose and resolve complex issues efficiently.- Excellent verbal and written communication skills with the ability to explain technical concepts to non-technical users.- Exceptional organizational skills with the ability to manage multiple tasks and priorities in a fast-paced environment.- Demonstrated ability to provide high-quality customer service, with a focus on visibility, ownership, and user https://jobeax.com/link/GGgWFUWHYdrV0wNB to have : - Wholesale experienceTech Stack : - Encompass LOS, Mortgage Lending Systems, Help Desk Support (ref:hirist.tech)