Application Specialist - CargoWise in Pune, भारत

About Toll Group : At Toll, we do more than just logistics - we move the businesses that move the https://jobeax.com/link/oAmxdho0V0T1k7O5 16,000 team members can help solve any logistics, transport, or supply chain challenge - big or https://jobeax.com/link/lG2Mkqa2o7YiZvsy have been supporting our customers for more than 130 https://jobeax.com/link/gt6JzFEoXnkzqJq4, we support more than 20,000 customers worldwide with 500 sites in 27 markets, and a forwarding network spanning 150 https://jobeax.com/link/sI8dlYTWV7BVScdl the CW1 Application Specialist, you will : - Lead in-country engagement for CW1 deployments and support additional deployments across new countries.- Take an active role in the initial implementation, rollout, and ongoing upgrades of CW1 deployments within the region.- Supplement existing CW1 knowledge by proactively understanding upcoming features, product enhancements, and business benefits.- Maintain a highly effective support framework for the CW1 portfolio of applications.- Provide responsive application support while ensuring delivery in accordance with agreed Service Level Agreements (SLAs).- Investigate and analyse deviations from agreed support service levels with offshore support providers.- Perform proactive troubleshooting, root cause analysis, and implement preventative measures to minimize recurring incidents.- Identify continuous improvement opportunities for application support and business processes to increase operational efficiency.- Develop functional specifications for application enhancements, configuration changes, and business requirements.- Safeguard the quality of transition from application build and deployment into production support.- Work closely with Local Applications & Deployment teams, broader IT teams, business stakeholders, and offshore support providers to ensure agreed commitments are delivered.- Share knowledge and proactively upskill offshore support providers with specialist CW1 module expertise.- Review, enhance, and maintain support processes, documentation, and knowledge articles.- Leverage and enhance technical support tools to improve service quality and operational efficiency.- Continuously develop expertise in the CW1 application portfolio, including country-specific configurations and core modules such as Air & Sea, Customs, Customer Service, Sales, Finance, and Warehouse https://jobeax.com/link/nBoxZA0xrWqaVyoW you need to be successful : - At least 5 years' experience working with CW1 (or similar freight forwarding enterprise application suites).- At least 5 years' experience working within freight forwarding and logistics organizations.- Wisetech Global Certifications (CCO, CCS, CCP) are a Prerequisite.- Demonstrated knowledge of SQL Query Writing.- Working knowledge of PAVE workflow configuration & setup is favourable.- At least 5 years' experience providing IT application support in a multinational enterprise environment.- Strong knowledge of freight forwarding operational processes and CW1 business workflows.- Demonstrated experience supporting global IT environments comprising both onshore and offshore support teams.- Experience in CW1 implementations, deployments, upgrades, and production support.- Strong analytical, troubleshooting, and root cause analysis skills.- Experience preparing functional specifications for application enhancements and changes.- Excellent customer service orientation with the ability to manage and meet SLA commitments.- Excellent written and verbal communication and presentation skills in English.- Strong stakeholder management, collaboration, and knowledge-sharing abilities.- A proactive mindset with a passion for continuous improvement, operational excellence, and delivering high-quality application support. (ref:hirist.tech)