Amazon Connect Consultant - Cloud Contact Center in Delhi, भारत
Albireo Recruiters
Delhi, भारत
Job Summary : As a Consultant, you will lead contact center transformations on AWS-led platforms. You will support and contribute to business development, market unit growth, and project https://jobeax.com/link/L7GxCKcdrvEyQ1Ni & Responsibilities : - Lead teams in designing, developing, and implementing cloud contact center transformations.- Manage proposals and RFPs to ensure a continuous pipeline of opportunities.- Collaborate with market unit leads to identify market demand.- Grow the practice through hiring, nurturing, and upskilling team members.- Conduct design sessions, requirement gathering, and provide working demos to stakeholders.- Develop innovative strategies and operating models based on industry https://jobeax.com/link/RtOHo23RqXgZVqvL & Technical Skills : - Seasoned techno-functional professional with experience in large-scale business transformation.- Deep expertise in Amazon Connect, AWS Lex, Lambda, Pinpoint, Transcribe, and Comprehend.- Strong understanding of API-based integrations with Salesforce, ServiceNow, and Bot platforms.- Excellent communication, program management, and people management https://jobeax.com/link/D1cYk5JWAvbfErTV Stack : - AWS Contact Center, Amazon Connect, AWS Lambda, Lex bots, Pinpoint, Transcribe, Comprehend. (ref:hirist.tech)
... with strong contact center and AWS experience. The candidate will be responsible for designing, developing, integrating, and supporting cloud-based contact center solutions for large enterprise https://jobeax.com/link/D97KR0fNczjlIZqw Responsibilities : - Design and develop solutions using Amazon Connect, Amazon Lex, and ...
... Amazon Connect contact center solutions. - Build and enhance IVR workflows contact flows call routing strategies and self-service capabilities. - Integrate Amazon Connect with AWS services such as Lambda Lex DynamoDB S3 Kinesis CloudWatch and API Gateway. - Integrate contact center platforms with CRM systems ticketing ...
... requirements, convert them into test scenarios, troubleshoot issues across systems, and communicate and document findings effectively. - Preferred experience includes Amazon Connect or other contact center platforms, IVR and telephony, Salesforce or Service Cloud, Jira, TestRail, QMetry, Zephyr, SQL, QA automation, scripting, voice ...
We are seeking a highly skilled Senior Amazon Connect Developer with deep expertise in AWS and Amazon Connect to lead the development of digital contact center solutions. The ideal candidate will have a strong background in cloud-based contact center platforms digital channel implementations and GenAI integrations. This ...
... professionals, and our annual growth rate exceeds 25%. Job Description We are seeking a highly skilled Senior Amazon Connect Developer with deep expertise in AWS and Amazon Connect to lead the development of digital contact center solutions. The ideal candidate will have a strong background in cloud-based contact center platforms, ...
... professionals, and our annual growth rate exceeds 25%. Job Description We are seeking a highly skilled Senior Amazon Connect Developer with deep expertise in AWS and Amazon Connect to lead the development of digital contact center solutions. The ideal candidate will have a strong background in cloud-based contact center platforms, ...
... professionals, and our annual growth rate exceeds 25%. Job Description We are seeking a highly skilled Senior Amazon Connect Developer with deep expertise in AWS and Amazon Connect to lead the development of digital contact center solutions. The ideal candidate will have a strong background in cloud-based contact center platforms, ...
... evolving cloud technologies and best practices. Requirements Requirements: - Possess 6 to 8 years of professional experience in IT services, specifically within contact center or cloud administration. - Hold valid AWS Certifications relevant to Connect or general cloud architecture. - Demonstrate proven expertise in administering ...
... advanced proficiency in Amazon Connect architecture, including the deployment of AWS Lambda functions and Amazon Lex bots. - Show proven expertise in integrating contact centers with enterprise tools like Salesforce, ServiceNow, and various WFM platforms. - Hold a solid understanding of CloudWatch monitoring, IAM security protocols, ...
... advanced proficiency in Amazon Connect architecture, including the deployment of AWS Lambda functions and Amazon Lex bots. - Show proven expertise in integrating contact centers with enterprise tools like Salesforce, ServiceNow, and various WFM platforms. - Hold a solid understanding of CloudWatch monitoring, IAM security protocols, ...
... center DNA: you ship the LLM pipelines, agentic services, and MCP surfaces that let customers monitor, evaluate, and improve their AI agents grounded in real contact center conversations flowing out of Amazon Connect. The ideal candidate pairs strong Amazon Bedrock ecosystem experience with hands-on Amazon Connect knowledge, ...