Amazon Connect Consultant - Cloud Contact Center in Delhi, भारत

Job Summary : As a Consultant, you will lead contact center transformations on AWS-led platforms. You will support and contribute to business development, market unit growth, and project https://jobeax.com/link/L7GxCKcdrvEyQ1Ni & Responsibilities : - Lead teams in designing, developing, and implementing cloud contact center transformations.- Manage proposals and RFPs to ensure a continuous pipeline of opportunities.- Collaborate with market unit leads to identify market demand.- Grow the practice through hiring, nurturing, and upskilling team members.- Conduct design sessions, requirement gathering, and provide working demos to stakeholders.- Develop innovative strategies and operating models based on industry https://jobeax.com/link/RtOHo23RqXgZVqvL & Technical Skills : - Seasoned techno-functional professional with experience in large-scale business transformation.- Deep expertise in Amazon Connect, AWS Lex, Lambda, Pinpoint, Transcribe, and Comprehend.- Strong understanding of API-based integrations with Salesforce, ServiceNow, and Bot platforms.- Excellent communication, program management, and people management https://jobeax.com/link/D1cYk5JWAvbfErTV Stack : - AWS Contact Center, Amazon Connect, AWS Lambda, Lex bots, Pinpoint, Transcribe, Comprehend. (ref:hirist.tech)