Algoleap Technologies - Software Engineer - ServiceNow CSM/Integration in Hyderabad, भारत

Role Overview:We are seeking a Software Engineer with hands-on ServiceNow Customer Service Management and enterprise integration experience to build and support an intelligent invoice-processing solution spanning Coupa, Rossum, and https://jobeax.com/link/nf3haK0h3FoybK0b role will configure CSM case workflows, integrate invoice and exception data across platforms, automate routing and resolution, and provide reliable operational support for finance users and service https://jobeax.com/link/ZlR3JZToBtLJKlA9 Responsibilities:ServiceNow CSM Engineering:- Configure CSM case management, assignment, routing, SLAs, entitlements, notifications, knowledge, queues, portals, and agent workspaces.- Build invoice-query and exception workflows for missing information, validation failures, duplicates, approval issues, status requests, and supplier inquiries.- Develop forms, record producers, flows, approvals, tasks, business rules, dashboards, and agent productivity features.- Implement roles, ACLs, data segregation, auditability, and secure handling of supplier, invoice, and financial https://jobeax.com/link/0a7j3bhElK6B1grP, Rossum & ServiceNow Integrations:- Design, develop, test, and support integrations among ServiceNow, Coupa, Rossum, and related finance and document services.- Implement interfaces using Integration Hub, REST or SOAP APIs, scripted APIs, webhooks, MID Server, import sets, transform maps, and approved file patterns.- Define payloads, mappings, correlation identifiers, authentication, error handling, retries, reconciliation, monitoring, and alerting.- Maintain traceability from invoice ingestion and extraction through validation, exception creation, resolution, status updates, and https://jobeax.com/link/ptLSEamO1iJA9Dfp Process Automation:- Translate invoice-processing requirements into technical stories and reliable workflows.- Automate exception categorization, assignment, notification, escalation, approvals, and closure while preserving required human review.- Create controls for failed interfaces, incomplete payloads, stale cases, duplicates, unmatched records, and unresolved exceptions.- Support reporting for invoice volumes, exception aging, SLA performance, integration failures, backlog, resolution time, and automation https://jobeax.com/link/I9qbr7Lt8eIvenXz Engineering & Delivery:- Develop with JavaScript, Glide APIs, Script Includes, Business Rules, Client Scripts, UI Policies, ACLs, Flow Designer, and Integration Hub.- Apply coding standards, peer reviews, source control, automated testing, release controls, and CI/CD principles.- Participate in discovery, refinement, estimation, sprint delivery, UAT, deployment, hypercare, defect resolution, and production support.- Prepare technical designs, interface specifications, mappings, sequence flows, test evidence, runbooks, and knowledge https://jobeax.com/link/PWPmjMDNf91C65Cq Experience & Skills:- 5+ years of ServiceNow development experience with practical CSM implementation or enhancement experience.- Strong understanding of CSM case management, routing, SLAs, notifications, knowledge, workspaces, reporting, and security.- Integration experience using REST, SOAP, Integration Hub, scripted APIs, webhooks, MID Server, import sets, and transform maps.- Advanced JavaScript and Glide API skills covering Business Rules, Script Includes, Client Scripts, ACLs, Flow Designer, and debugging.- Understanding of procure-to-pay and invoice-processing concepts, including capture, validation, matching, approvals, exceptions, and status tracking.- Experience with correlation, idempotency, validation, retries, reconciliation, monitoring, secure API authentication, and audit logging.- Strong documentation, problem-solving, collaboration, and Agile delivery https://jobeax.com/link/Cexs453KRiH2S1rJ Qualifications:- Direct experience integrating ServiceNow with Coupa and/or Rossum; experience across all three platforms is highly desirable.- ServiceNow CSA and CAD certifications; CIS-CSM is preferred.- Integration Hub, Flow Designer, or Automated Test Framework credentials.- Experience with accounts payable, procurement, intelligent document processing, OCR, or AI-supported document extraction.- Exposure to Now Assist, Virtual Agent, AI Search, agentic workflows, Performance Analytics, Power BI, and https://jobeax.com/link/FcRwJ1WozLM121JB Measures:- Invoice Workflow: Accurate routing and exception handling, reduced manual handoffs.- Integration Reliability: Traceable and recoverable data exchange, timely reconciliation.- Service Operations: Improved SLA and resolution outcomes, clear operational https://jobeax.com/link/FgSM4PnkSJOyMIZp Focus Areas :- Design a CSM invoice-exception flow with routing, SLA, communication, escalation, and closure.- Synchronize status among Rossum, Coupa, and ServiceNow with correlation, retries, reconciliation, and monitoring.- Demonstrate JavaScript, Glide APIs, Flow Designer, ACLs, scripted APIs, import sets, transform maps, and debugging.- Explain invoice capture, validation, matching, approvals, exceptions, query management, and operational controls.- Demonstrate secure design, idempotency, error recovery, testing, deployment, and production support. (ref:hirist.tech)