AI Application Support Engineer in Bangalore, भारत

Job Description : Role : Consultant - AI Application Support (Level 2).Location : Bangalore & https://jobeax.com/link/kUqH0u4L0QdQSXra purpose : Provide advanced Level 2 (L2) support for AI-based applications by performing deep triage, troubleshooting, and resolution of incidents and service requests escalated from L1 Service https://jobeax.com/link/jnJjRvrle6uoEQs7 responsibilities : - L2 Ticket Handling, Triage & Ownership (ServiceNow) : Pick up escalations from L1 Service Desk and take ownership through resolution.- Technical Troubleshooting : Troubleshoot failures across AI platforms (OpenAI/Azure AI), cloud services (Azure/AWS/GCP), and application dependencies.- Escalation to L3 : Escalate to L3 (Advisory UK Product Support) with complete diagnostic evidence.- Knowledge Management : Create and maintain Support Manuals, Runbooks, and SOPs.- Observability & Reliability : Identify monitoring gaps and support go-live readiness for new AI apps.- Problem Management : Detect trends from incident patterns and implement preventive https://jobeax.com/link/n9w7uG1X6TUXLP4n required : - Working knowledge of AI platforms : OpenAI / Azure AI.- Strong cloud fundamentals : Azure (preferred), AWS, and GCP.- ServiceNow (or equivalent ITSM) proficiency.- Excellent documentation and communication https://jobeax.com/link/FYyZ90NhDLF2AWo0 : - 4+ years in production support / operations (L2/L3-facing).- Exposure to AI/ML or AI-enabled applications in production is strongly https://jobeax.com/link/VUBdu5ZsOT8XeEDm : - Familiarity with observability tooling (KQL/App Insights, Azure Monitor).- Basic scripting (PowerShell/Python).- ITIL Foundation. (ref:hirist.tech)