We are seeking a highly skilled and
experienced L2 Support Engineer with strong hands-on expertise in Active
Directory, Microsoft Entra ID (Azure AD), and Microsoft 365 (O365)
administration and support. The candidate will be responsible for managing and
troubleshooting identity, access, messaging, and collaboration services in a
hybrid enterprise environment.
Responsibilities
Active Directory Administration
- Administer and support Active Directory Domain Services (AD
DS). - Manage users, groups, service accounts, computer objects, and
Organizational Units (OUs). - Troubleshoot authentication issues related to Kerberos, LDAP,
DNS, and Group Policies. - Monitor and resolve AD replication issues.
- Manage Domain Controllers, Sites & Services, FSMO roles,
and Trust Relationships. - Perform AD health checks and routine maintenance activities.
- Support Joiner, Mover, and Leaver (JML) processes.
Microsoft Entra ID (Azure AD)
- Administer Microsoft Entra ID users, groups, devices, and
enterprise applications. - Manage and troubleshoot Azure AD Connect synchronization.
- Configure and support:
- Single Sign-On (SSO)
- Multi-Factor Authentication (MFA)
- Conditional Access Policies
- Self-Service Password Reset (SSPR)
- Identity Protection
- Identity Governance
- Investigate authentication, sign-in, access, and
synchronization issues. - Support hybrid identity and federation services.
Microsoft 365 Administration
- Manage Exchange Online mailboxes and mail-enabled objects.
- Administer Shared Mailboxes, Distribution Groups, and Microsoft
365 Groups. - Troubleshoot mail flow, delivery failures, Outlook, and
mailbox-related issues. - Provide administration and support for Microsoft Teams.
- Manage SharePoint Online and OneDrive access permissions.
- Handle Microsoft 365 license provisioning and administration.
- Support Microsoft 365 Security & Compliance features.
Incident & Service Request
Management
- Provide Level 2 support for incidents and service requests.
- Troubleshoot and resolve complex identity and
collaboration-related issues. - Perform Root Cause Analysis (RCA) for recurring incidents.
- Collaborate with L3 teams and Microsoft Support for
escalations. - Ensure adherence to SLA and operational standards.
- Prepare and maintain technical documentation, SOPs, and
knowledge articles.
Monitoring & Operational Support
- Monitor AD, Entra ID, and Microsoft 365 service health.
- Participate in change management and maintenance activities.
- Generate operational reports and service metrics.
- Support audits and compliance-related activities.
Mandatory Technical Skills
Active Directory
- Active Directory Domain Services (AD DS)
- Group Policy Management
- DNS & DHCP
- AD Replication Troubleshooting
- LDAP & Kerberos Authentication
- Domain Controller Administration
Microsoft Entra ID
- Microsoft Entra ID Administration
- Azure AD Connect
- Hybrid Identity Management
- SSO,MFA & Conditional Access
- SSPR
- Identity and Access Management (IAM)
Microsoft 365
- Exchange Online
- Microsoft Teams Administration
- SharePoint Online
- OneDrive for Business
- Microsoft 365 Admin Center
- License Management
- Mail Flow Troubleshooting
Scripting & Automation
- PowerShell Administration and Automation
- User Provisioning & Reporting Scripts
- Basic Automation for Operational Tasks
Qualifications
Active Directory Administration
- Administer and support Active Directory Domain Services (AD
DS). - Manage users, groups, service accounts, computer objects, and
Organizational Units (OUs). - Troubleshoot authentication issues related to Kerberos, LDAP,
DNS, and Group Policies. - Monitor and resolve AD replication issues.
- Manage Domain Controllers, Sites & Services, FSMO roles,
and Trust Relationships. - Perform AD health checks and routine maintenance activities.
- Support Joiner, Mover, and Leaver (JML) processes.
Microsoft Entra ID (Azure AD)
- Administer Microsoft Entra ID users, groups, devices, and
enterprise applications. - Manage and troubleshoot Azure AD Connect synchronization.
- Configure and support:
- Single Sign-On (SSO)
- Multi-Factor Authentication (MFA)
- Conditional Access Policies
- Self-Service Password Reset (SSPR)
- Identity Protection
- Identity Governance
- Investigate authentication, sign-in, access, and
synchronization issues. - Support hybrid identity and federation services.
Microsoft 365 Administration
- Manage Exchange Online mailboxes and mail-enabled objects.
- Administer Shared Mailboxes, Distribution Groups, and Microsoft
365 Groups. - Troubleshoot mail flow, delivery failures, Outlook, and
mailbox-related issues. - Provide administration and support for Microsoft Teams.
- Manage SharePoint Online and OneDrive access permissions.
- Handle Microsoft 365 license provisioning and administration.
- Support Microsoft 365 Security & Compliance features.
Incident & Service Request
Management
- Provide Level 2 support for incidents and service requests.
- Troubleshoot and resolve complex identity and
collaboration-related issues. - Perform Root Cause Analysis (RCA) for recurring incidents.
- Collaborate with L3 teams and Microsoft Support for
escalations. - Ensure adherence to SLA and operational standards.
- Prepare and maintain technical documentation, SOPs, and
knowledge articles.
Monitoring & Operational Support
- Monitor AD, Entra ID, and Microsoft 365 service health.
- Participate in change management and maintenance activities.
- Generate operational reports and service metrics.
- Support audits and compliance-related activities.
Mandatory Technical Skills
Active Directory
- Active Directory Domain Services (AD DS)
- Group Policy Management
- DNS & DHCP
- AD Replication Troubleshooting
- LDAP & Kerberos Authentication
- Domain Controller Administration
Microsoft Entra ID
- Microsoft Entra ID Administration
- Azure AD Connect
- Hybrid Identity Management
- SSO,MFA & Conditional Access
- SSPR
- Identity and Access Management (IAM)
Microsoft 365
- Exchange Online
- Microsoft Teams Administration
- SharePoint Online
- OneDrive for Business
- Microsoft 365 Admin Center
- License Management
- Mail Flow Troubleshooting
Scripting & Automation
- PowerShell Administration and Automation
- User Provisioning & Reporting Scripts
- Basic Automation for Operational Tasks