We are seeking a highly skilled and
experienced L2 Support Engineer with strong hands-on expertise in Active
Directory, Microsoft Entra ID (Azure AD), and Microsoft 365 (O365)
administration and support. The candidate will be responsible for managing and
troubleshooting identity, access, messaging, and collaboration services in a
hybrid enterprise environment.

Responsibilities

Active Directory Administration

Administer and support Active Directory Domain Services (AD
DS).
Manage users, groups, service accounts, computer objects, and
Organizational Units (OUs).
Troubleshoot authentication issues related to Kerberos, LDAP,
DNS, and Group Policies.
Monitor and resolve AD replication issues.
Manage Domain Controllers, Sites & Services, FSMO roles,
and Trust Relationships.
Perform AD health checks and routine maintenance activities.
Support Joiner, Mover, and Leaver (JML) processes.

Microsoft Entra ID (Azure AD)

Administer Microsoft Entra ID users, groups, devices, and
enterprise applications.
Manage and troubleshoot Azure AD Connect synchronization.
Configure and support:

Single Sign-On (SSO)
Multi-Factor Authentication (MFA)
Conditional Access Policies
Self-Service Password Reset (SSPR)
Identity Protection
Identity Governance

Investigate authentication, sign-in, access, and
synchronization issues.
Support hybrid identity and federation services.

Microsoft 365 Administration

Manage Exchange Online mailboxes and mail-enabled objects.
Administer Shared Mailboxes, Distribution Groups, and Microsoft
365 Groups.
Troubleshoot mail flow, delivery failures, Outlook, and
mailbox-related issues.
Provide administration and support for Microsoft Teams.
Manage SharePoint Online and OneDrive access permissions.
Handle Microsoft 365 license provisioning and administration.
Support Microsoft 365 Security & Compliance features.

Incident & Service Request
Management

Provide Level 2 support for incidents and service requests.
Troubleshoot and resolve complex identity and
collaboration-related issues.
Perform Root Cause Analysis (RCA) for recurring incidents.
Collaborate with L3 teams and Microsoft Support for
escalations.
Ensure adherence to SLA and operational standards.
Prepare and maintain technical documentation, SOPs, and
knowledge articles.

Monitoring & Operational Support

Monitor AD, Entra ID, and Microsoft 365 service health.
Participate in change management and maintenance activities.
Generate operational reports and service metrics.
Support audits and compliance-related activities.

Mandatory Technical Skills

Active Directory

Active Directory Domain Services (AD DS)
Group Policy Management
DNS & DHCP
AD Replication Troubleshooting
LDAP & Kerberos Authentication
Domain Controller Administration

Microsoft Entra ID

Microsoft Entra ID Administration
Azure AD Connect
Hybrid Identity Management
SSO,MFA & Conditional Access
SSPR
Identity and Access Management (IAM)

Microsoft 365

Exchange Online
Microsoft Teams Administration
SharePoint Online
OneDrive for Business
Microsoft 365 Admin Center
License Management
Mail Flow Troubleshooting

Scripting & Automation

PowerShell Administration and Automation
User Provisioning & Reporting Scripts
Basic Automation for Operational Tasks

Qualifications