Accounts Senior Manager - Remote in Bengaluru, India - Jobeax
Vacancy description
Accounts Senior Manager - Remote in Bengaluru, India
Freshworks
RemoteWork from anywhere
72k
India, Bengaluru
Accounts Senior Manager - Remote in Bengaluru, India is listed on Jobeax. Browse 30,000+ vacancies available.
To create a better experience for their customers and employees. To help them grow. Software is a choice that can make or break a business. Create better or worse experiences. Business software has become a blocker instead of ways to get work done.
At Freshworks, we build uncomplicated service software that delivers exceptional customer and employee experiences. Over 72,000 companies, including Bridgestone, New Balance, Nucor, S&P Global, and Sony Music, trust Freshworks’ customer experience (CX) and employee experience (EX) software to fuel customer loyalty and service efficiency. We are looking for an experienced and strategic Enterprise Account/Portfolio Manager who has a knack in building deep customer relationships and driving incremental business in existing Freshworks customers by delivering value. They should have a consultative sales approach, a successful track record retaining, growing and on-boarding clients with polished presentation skills. This person must demonstrate all the behaviors associated with a high performance sales and customer success culture, specifically managing a pipeline of business opportunities and delivering results against a quota. This individual will provide the best consultative experience possible for our customers.
You’ll become the resident expert on the Freshworks platform and will expand our cloud-based software usage in existing customers
Professionally manage relationships with a portfolio of assigned accounts
Demonstrating / selling value to key stakeholders within the accounts with Customer Success Plans and strategies
Build a plan to maximize revenue, and customer satisfaction within your accounts
Create & articulate compelling value conversations with C-Level stakeholders also work in alignment with inside stakeholders namely Implementations, Billing, Support, deals teams etc.
Experience selling to VP or C level executives in companies
4-8 years of overall experience in sales. 2+ years of SAAS sales experience/solution based selling experience (ITSM selling preferred)
Experience in driving expanded usage in existing customers
Experience managing and closing complex sales-cycles using solution selling techniques
Consultative sales skills and ability to construct and articulate strong business cases and ROI, strategic account planning and execution skills.
Proven track record of consistent account growth and quota achievement
Thorough understanding/experience in related technology in the CRM/EX/CX space
Experience with account portfolio planning, management, and prioritization
Strong project management capability and ability to multitask
Knowledge of customer success best practices
Experience driving client adoption of technology or software product
Skilled in virtual presentations, online web demos, remote sales processes
Bachelor’s Degree/Master’s degree preferred
Flexibility to work in the night shift (5PM-2AM)
We are committed to providing equal opportunity and believe that diversity in the workplace creates a more vibrant, richer environment that boosts the goals of our employees, communities, and business.
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