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Job Title: Account Manager
Summary : An Account Manager (AM) is involved in strategic planning, relationship management at a global scale, and innovation in go-to-market approaches. The AM is responsible for enabling the execution of account growth strategies and serving as a central point of contact to facilitate global team connectivity, focusing on revenue growth and account management excellence across one or more accounts. This role involves co-creating and driving account team engagement, consultative internal needs analyses, encouraging cross-service collaboration, facilitating account team cadences, connecting with interdependencies and serving as a trusted advisor and subject matter resource on the account within the Firm.
Select responsibilities:
- Proactively suggest and execute action plans to accelerate account growth strategies in partnership with global account leadership.
- Co-facilitate semi-annual account planning and quarterly acceleration sessions to further align strategies and actions.
- May proactively manage select Client relationships such as Procurement or Vendor Relations.
- Collaborate across functions to enhance client experience, relationship-building, and client engagement activity.
- Curate and advocate for relevant sector strategies and priority service offerings to support account goals.
- Drive the activation of curated solutions and managed services within the account by collaborating with stakeholders and subject matter resources (SMRs).
- Foster internal firm relationships to be able to route operational matters appropriately, ensuring cohesive account management.
- Project manage select key deal pursuits; may assist with connection to pursuit resources for proposal responses.
- Co-develop and deliver account onboarding for new leadership and team members.
- Drive continuous improvement as a change agent for digital tools and processes adoption.
- Champion the effective utilization of established in-house technologies, providing persuasive insights and hands-on guidance to senior personnel.
- Utilize firm tools for relationship mapping, white spot analysis, and innovation initiatives to drive growth.
Professional Experience:
- 8-10 years in a professional services firm with sales enablement experience preferred.
- Internal or external Consulting experience is preferred, particularly within a global matrixed organization.
- Proven success in leading complex projects with minimal supervision.
- Sector relevant focus a plus (e.g., life sciences, technology, wealth management, consumer, energy, etc.)
Knowledge and Skills:
Soft Skills:
- Executive-level communication and consultative skills.
- Strong networking and emotional intelligence.
- Ability to navigate ambiguity with agility and entrepreneurial spirit.
- Proactive and comfortable taking the initiative in a low-guidance environment.
Technical Skills:
- Proficiency in Microsoft Suite (Outlook, Teams, Excel, PowerPoint, Word, SharePoint).
- Experience in analysis and presentation creation.
- Basic understanding of financial reporting tools and analysis.
- Familiarity with project management and procurement portals preferred.
Desirable Skills:
- Negotiations with internal stakeholders and peers
- Microsoft BI user experience.
- Sales/account management tool proficiency (e.g., LENS, BASE, ART, Dynamics, Mercury, E4A).
KPIs:
- Feedback: LEAD and CSAT
- Growth: GTER, pipeline, relationships, margin, SL integration, FoP, etc.
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