Account Management Support Executive in Chennai, India - Jobeax
Vacancy description
Account Management Support Executive in Chennai, India
Lindstrom Group
ContractFixed-term or freelance
India, Chennai
Account Management Support Executive in Chennai, India is listed on Jobeax. Browse 30,000+ vacancies available.
Title: Account Manager Work Location: Lindstrom Services India Private Limited
As an Account Manager at Lindström , you will be responsible for managing and developing an assigned portfolio of customers, with a focus on building long-term relationships, delivering a strong customer experience and driving profitable business growth.
The role combines customer relationship management, account development, commercial management and customer retention , with a clear focus on adding value and driving sustainable business growth.
Account Management & Relationship Building Build trust through long-term relationships with key customer stakeholders. Understand customer requirements and recommend relevant Lindström products, services and solutions. Develop account plans to drive revenue growth and improve portfolio profitability. Customer Retention & Service Excellence Higher customer engagement and drive long-term customer retention. Work closely with Operations and Service teams to ensure consistent and effective service delivery. Monitor customer feedback and identify opportunities to improve the overall customer experience. Commercial & Contract Management Manage contract renewals, price revisions and other contractual activities for the assigned portfolio. Lead customer discussions related to commercial proposals, renewals and account-related matters. Monitor account performance, revenue and profitability and take appropriate actions where required. Ensure timely follow-up and closure of commercial commitments and opportunities. Work closely with Sales, Operations, Service and other relevant teams to address customer requirements. Coordinate across functions to ensure a seamless and consistent customer experience. Data, CRM & Market Insights Use customer and sales data to monitor portfolio performance and identify opportunities and risks. Track relevant measures such as revenue, profitability, retention, customer satisfaction and sales effectiveness. Maintain accurate customer information, activities and opportunities in the CRM system. Operational Excellence & Service Delivery Oversee the operational delivery for assigned customers, ensuring agreed service standards, quality and timelines are consistently achieved. Coordinate the team supporting the assigned customer portfolio, ensuring clear priorities, accountability and effective execution. Identify opportunities to improve operational efficiency, service quality and customer experience . Education & Experience
Bachelor's degree in Business Administration, Marketing, Sales or a related discipline; equivalent experience may be considered.
3-5 years of relevant experience in Account Management, Key Account Management, Customer Success, Relationship Management or Sales.
Willingness to travel regularly to customer locations and work from customer sites as required by the role.
Experience managing and developing an existing customer portfolio.
Experience in customer retention, revenue growth, up-selling, cross-selling or contract renewals.
Experience with CRM systems and working with customer or sales data.
Exposure to commercial discussions or negotiations would be an advantage.
Strong relationship-building and stakeholder-management skills.
Customer-centric approach combined with sound commercial understanding. Analytical mindset with the ability to use data to support decisions. Strong ownership, planning and follow-through. Strong customer relationships, satisfaction and retention. Operational Efficiency, and Service Quality Successful contract renewals and commercial outcomes. Effective management and resolution of customer requirements. The role provides opportunities to strengthen your commercial, consultative and relationship-management capabilities while contributing directly to the growth of the business.
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