Job Description

Make your mark improving customer experiences by embedding accessibility into every release while growing your expertise in a collaborative team.

As an Accessibility Associate within the Corporate Sector Digital Accessibility team, you provide expert guidance across the full product lifecycle to help teams deliver inclusive digital experiences. You collaborate in an agile environment to ensure accessibility requirements are incorporated into design, content, development, testing, release, and ongoing maintenance. You validate that customer-facing digital products and channels align with accessibility standards, relevant regulations, and internal policies.

Job Responsibilities:

Provide accessibility guidance across the entire product lifecycle, partnering with product owners, designers, engineers, and business stakeholders
Embed accessibility requirements into design, content, development, testing, release, and ongoing maintenance activities
Apply accessibility standards and best practices across digital properties and customer-facing channels to support compliance with regulations and internal policies
Triage accessibility defects by supporting identification, prioritisation, and resolution planning across teams
Diagnose root causes of customer-reported accessibility issues or concerns and recommend practical remediation approaches
Strengthen stakeholder alignment for digital accessibility initiatives by building relationships and sustaining program maturity and effectiveness
Develop accessibility training and awareness content that promotes a culture of inclusion and digital accessibility
Perform accessibility reviews, audits, and user testing using assistive technologies to validate and improve product accessibility

Required qualifications, skills, and capabilities:

Demonstrate working knowledge of digital accessibility standards, best practices, and regulatory expectations
Collaborate effectively with cross-functional teams in an agile delivery environment across the product lifecycle
Translate accessibility requirements into clear, actionable guidance for design, content, engineering, and testing partners
Evaluate digital experiences through accessibility reviews and testing approaches, including use of assistive technologies
Investigate accessibility defects and customer-reported issues to determine root cause and remediation needs
Communicate accessibility findings and recommendations clearly to varied stakeholder audiences
Contribute to accessibility training, awareness, and adoption efforts that support inclusive experiences

Preferred qualifications, skills, and capabilities:

Research emerging accessibility trends to help evolve standards and practices over time
Influence stakeholders to build sustained support for accessibility initiatives and program maturity
Support the continuous improvement of accessibility standards through structured collaboration and learning
Demonstrate developing experience using AI-powered analytics, workflow automation, or intelligent process tools to drive efficiency gains, reduce manual effort, or improve accuracy in operational processes.

About Us

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

About the Team

Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we’re setting our businesses, clients, customers and employees up for success.

The Digital team is dedicated to creating innovative, industry-leading products and experiences that help customers access, share and control their financial data so they can make smart decisions with their money. Teams enable innovation while adhering to the firm’s data sharing principles of security, customer control and convenience, and privacy.

Accessibility Specialist Associate

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